Member Service Representative
ESL Federal Credit Union - Newark, NY

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Acquire, maintain and deepen member relationships by cross selling ESL products and services. Achievement of Sales goals
• Effective 90 Day Plans
• Achieve Outbound Call goals
• Attend and participate in weekly sales meetings
• Regular use and understanding of sales reports
Member Focus Sales and Service Support
Support Member Focus Behaviors and Processes
Achievement of Member Satisfaction Scores
Use of Member Focus Behaviors with External Customers
• Achieve units member Sales Per Fte standard
Achievement of Internal Satisfaction Scores
Use of Member Focus Behaviors with Internal Customers
• Identify / Communicate ideas to promote teamwork
Compliance with Audit/ Operating controls
Maintain a high degree of accuracy when processing new accounts, loans and banking services.
• Complete end of day work timely
• Associates Degree or equivalent work experience required.
• Minimum two years in sales/service in the financial services or comparable industry.
• PC literate.
• General understanding of banking products and services preferred.
• Strong interpersonal skills.
• Excellent written and verbal communication and listening skills.
• Demonstrated sales ability.
• Ability to work in a fast paced environment (lines of members, numerous phone calls, complicated member issues)
• Analytical, problem solving and decision making abilities.
• Ability to manage multiple priorities.
• Flexibility in working hours.
• Telephone use required.

ESL Federal Credit Union - 16 months ago - save job - block
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