Member Services Associate (hourly)
Global Rescue, LLC - Lebanon, NH

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TITLE: Member Services Associate (hourly)

COMPANY DESCRIPTION

Global Rescue is a crisis response company that provides best-in-class medical, security, advisory, intelligence and evacuation services to individuals, corporations, government agencies, travelers and expeditions worldwide. Through an exclusive partnership with Johns Hopkins Medicine, Global Rescue members benefit from the advisory services of some of the world’s finest physicians. Global Rescue utilizes its worldwide network of personnel and assets to evacuate and extract its members from emergencies arising from injuries, illnesses, natural disasters or security situations while traveling. For more information, please see www.globalrescue.com .

RESPONSIBILITIES
  • Respond promptly to inbound inquiries
  • Obtain and evaluate all relevant information to handle inquiries
  • Serves as liaison between the customers and various departments
  • Enroll, renew and upgrade retail customers, processing credit card and other payment information
  • Conduct outbound calls to existing customers as part of the renewal process
  • Effectively describe the nature and scope of Global Rescue services
  • Assist with coordination of logistics for member’s operational needs
IDEAL QUALIFICATIONS
  • Previous customer service experience
  • Highly energetic and motivated to succeed
  • Exceptional written and verbal communication
  • Attention to detail and follow-through
  • Efficient time management and organizational skills
Location: Lebanon, NH

Time Commitment: 20-30 hours per week; 8-10 hour shifts on Saturday, Sunday & Monday

Compensation: $15/hr

Global Rescue, LLC - 19 months ago - save job