Member Services Manager
Rudy A. Ciccotti Family Recreation Center - Albany, NY

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Provide leadership in the delivery of excellent customer service to all prospects, members and guests within the facility. In the absence of the Executive Director, assist with daily center operations. Develop and implement policies and procedures consistent with organizational goals which enhance member retention. Provide direction and oversight to the member service staff, membership sales staff. Use of excellent customer service skills, experience with conflict resolution and managing others. Proficiency in all software programming including, but not limited to, Check free and Bookings Plus is necessary. Work Manager on Duty shifts as assigned. Individual should be a team player with the commitment to be flexible and accommodating to the hours we serve our members.

Requirements include but are not limited to:
  • Bachelor degree in business, marketing/sales and/or health care related field; Master degree preferred
  • 2-4 years experience of management experience
  • Current CPR and AED certification

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Offers of employment are contingent upon the candidate successfully completing a pre-employment drug test and/or background check prior to the commencement of employment. All applicants offered employment requiring more than 15 hours per week are required to submit to a pre-employment drug test.