Member Services Representative Spanish Required
Visiting Nurse Service of New York - Westchester, NY

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For many older adults in need of long term care services, home is their first choice for care. VNS CHOICE, a comprehensive managed long-term care program, enables over 3,600 serving frail older adults in New York City to satisfy that preference.VNS CHOICE was established in 1998 as an innovative program of integrated care. Under the program model, care managers, or 'Nurse Consultants', lead an interdisciplinary team that also includes social workers, rehabilitation therapists, nurse practitioners and nutritionists. These clinical specialists collaborate closely with program member/patients, caregivers, community physicians, and other providers to achieve a common goal: helping member/patients remain independent at home and in their communities for as long as is safely possible.We are seeking talent for the opportunity described below.

Responsible for providing efficient and courteous customer service through telephone and personal contacts; articulates general program information to the community and resolves and documents customer complaints or refers to higher levels; monitors customer service activities and performance; maintains member and member-related records and collects and tracks billing utilization information. Works under moderate supervision. Education: High school diploma or equivalent required. Associates degree in related discipline preferred.Experience: Minimum of two years experience in a customer service role involving telephone contact required.

Typing and data entry; 35 wpm required. Proficient with personal computers, including MS Word and Excel and data entry systems required. Bilingual skills may be required, as determined by regional/operational needs. Minimum of one year of general office experience including billing, accounts receivables and/or bookkeeping preferred.

Experience in a healthcare setting preferred.

About this company
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The Visiting Nurse Service of New York is the largest not-for-profit home health care agency in the United States and has been part of the...