Member Services Representative
Club One - San Francisco, CA
The Member Services Representative is a high profile customer service and data-entry position dedicated to deliver beyond our partner’s and member's expectations. The position is primarily responsible for member assistance concerning membership account inquires and serving as a liaison between the clubs and the Support Center.
Job Responsibilities:
  • Validate and Enter Membership agreements
  • Post and Process Point of Sale Transactions
  • Post daily deposit
  • Process credit card transactions
  • Process Membership Paperwork
  • Paperwork filing
  • Organize and maintain electronic and paper clerical records for department
  • Field member phone calls
  • Assist with all member issues
  • Assist with special projects and assignments as needed
  • Maintain accuracy of database
  • Maintain confidentiality
Financial Service
  • Monitor Receivables and Credit Report (ATB)
  • Collect on Accounts Receivables items
  • Process involuntary cancellations
  • Process payments
  • Enter billing changes
  • Post adjustment transactions
  • Process refund requests
  • Audit membership billing records pre-draft
  • Review and process financial reports
Minimum Job Requirements:
Education:
High School Diploma
Experience:
2 years experience in customer service and accounting experience
Specific Skills:
  • Excel, Word, 10 Key
  • Accounting skills, data-base knowledge, computer skills, communication skills, ability to multi-task, phone etiquette
Supervisory Responsibilities, if any:
None
Working Conditions:
Fitness club environment
Physical Requirements:
None

Club One - 15 months ago - save job - block
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About this company
8 reviews
Club One, Inc. offers you a future full of career possibilities. We are committed to hiring, mentoring and retaining energetic, motivated...