The Member Support Associate team is charged with giving gracious and knowledgeable assistance to members, candidates and others who call or visit our offices. In a role that creates the first impression of the firm, they are guardians and role models of the firm’s superior service ethic. They are trained to directly and immediately provide information and assistance and to personally handle most incoming member requests including answering or referring general queries, registering members for national meetings and teleconferences, website password access and countless other services large and small.
Responsibilities:
Answer and route all calls coming to the Advisory Board Company's Meetings’, Teleconference, Education Advisory Board, and main phone lines, determining appropriate contacts for callers both inside and outside of the firm
Preserve comprehensive knowledge of functions and structures across the firm to be able to respond and assist members and employees
Provide callers and guests with descriptions of the Advisory Board Company's programs and research services
Assist prospective employees in explaining appropriate company and contact information by directing them fittingly
Act as an information liaison between all departments across the firm; constantly updating and maintaining call routing information to better serve all customers
Support the Events and Member Support Department by coordinating materials for both in-house and offsite meetings, compiling meeting registration data, and updating the internal registration system
Serve as a representative of the firm’s high service ethic, assisting members, guests, and candidates who visit the concierge desk while managing the firm’s conference room reservation system
Provide front-line technical and customer support for The Advisory Board’s external website via telephone, online support and email
Grant and manage website access/permissions
Identify and analyze technical issues
Qualifications:
Basic Qualifications:
Bachelors Degree
Excellent academic record
Must possess at least two of the following
Leadership experience
Customer service experience
Experience working in a team environment
Sales or fundraising experience
Experience in an office setting
Ideal Qualifications:
Ability to communicate effectively by e-mail and phone in a business setting
Ability to successfully overcome challenges or obstacles
Ability to take initiative on projects and through customer service interactions
Benefits: Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package, including a comprehensive health plan, a 401(k) plan, an Employee Stock Purchase Plan, a daytime leave policy for community service, a medical flexible spending account, and additional attractive benefits.
An Affirmative Action and Equal Opportunity Employer
*LI2
The Advisory Board Company - 30+ days ago
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