Member Support Associate
The Advisory Board Company - Washington, DC

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The Member Support Associate team is charged with giving gracious and knowledgeable assistance to members, candidates and others who call or visit our offices. In a role that creates the first impression of the firm, they are guardians and role models of the firm’s superior service ethic. They are trained to directly and immediately provide information and assistance and to personally handle most incoming member requests including answering or referring general queries, registering members for national meetings and teleconferences, website password access and countless other services large and small.

  • Answer and route all calls coming to the Advisory Board Company's Meetings’, Teleconference, Education Advisory Board, and main phone lines, determining appropriate contacts for callers both inside and outside of the firm
  • Preserve comprehensive knowledge of functions and structures across the firm to be able to respond and assist members and employees
  • Provide callers and guests with descriptions of the Advisory Board Company's programs and research services
  • Assist prospective employees in explaining appropriate company and contact information by directing them fittingly
  • Act as an information liaison between all departments across the firm; constantly updating and maintaining call routing information to better serve all customers
  • Support the Events and Member Support Department by coordinating materials for both in-house and offsite meetings, compiling meeting registration data, and updating the internal registration system
  • Serve as a representative of the firm’s high service ethic, assisting members, guests, and candidates who visit the concierge desk while managing the firm’s conference room reservation system
  • Provide front-line technical and customer support for The Advisory Board’s external website via telephone, online support and email
  • Grant and manage website access/permissions
  • Identify and analyze technical issues


Basic Qualifications:
  • Bachelors Degree
  • Excellent academic record
  • Must possess at least two of the following
    • Leadership experience
    • Customer service experience
    • Experience working in a team environment
    • Sales or fundraising experience
  • Experience in an office setting

Ideal Qualifications:
  • Ability to communicate effectively by e-mail and phone in a business setting
  • Ability to successfully overcome challenges or obstacles
  • Experience thinking through problems creatively
  • Attention to detail
  • Proven experience managing multiple, competing priorities
  • Ability to take initiative on projects and through customer service interactions

Benefits: Consistent with our belief that our employees are our most valuable resource, The Advisory Board Company offers a competitive benefits package, including a comprehensive health plan, a 401(k) plan, an Employee Stock Purchase Plan, a daytime leave policy for community service, a medical flexible spending account, and additional attractive benefits.

An Affirmative Action and Equal Opportunity Employer


About this company
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The Advisory Board Company is a research, technology, and consulting firm serving a global network of 165,000+ leaders in 4,100+...