Member of Technical Staff
Spirent Communications - Sunnyvale, CA

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Automation Support Engineer

Job Summary: Experienced Automation Support Engineer to support automation & scripting on Spirent s/w platforms, and APIs, that include Spirent TestCenter, Avalanche, Landslide, Studio and iTest product lines. (*More information on these products can be found at http://www.spirent.com/). Candidates will be considered in Sunnyvale, CA, Calabasas, CA, and Ottawa, Canada. Primary Duties and Responsibilities: • Deliver technical service and support for customers in the area of automation. • Reproduce customer reported automation issues and escalate to the appropriate Product Dev. Engr/ Product Marketing Teams for bug fixes and enhancement requests. • Update the customer & account team of resolution progress in a timely manner. • Help in diagnosing, troubleshooting, and debugging computer networking equipment. • Promote and educate customers on Spirent support processes and SLAs. • Respond to customer inquiries via telephone, online networks and email. • Advise management on product development issues arising from customer reported issues. • Process and maintain pertinent information within our support CRM systems. • Contribute to solutions and helpful assets within the Spirent Knowledgebase system. • Serve as a automation resource to other Spirent engineers in the areas of automation technologies such as scripting languages, product APIs, and iTest. • Learn and remain technically proficient on Spirent platforms, software, and APIs. These include Spirent TestCenter, Avalanche, Landslide, Studio and iTest.• • Some travel to customer’s site to resolve customer support issues in a timely manner is required ( Education: • BSCS/BSCE/BSEE required. MSEE/MSCE desired. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Network test automation experience and awareness of automation tools and methods. • Possess 3+ years of customer support experience in a team environment. • Experienced (minimum 5 years) in generating & customizing automation scripts using Programming Languages: TCL/TK, .NET, Python, Java, Perl, VB & REST API. • Possess excellent communication skills, both written and verbal. • Be familiar with creating automation scripts on various Operating Systems (e.g. Windows, Linux, MacOS, etc.) and Virtual Machine environments (e.g. VMware, ESXi Hypervisor, etc.). • Possess excellent customer support skills to properly handle & resolve any type of customer reported issue or account issues in a timely manner and set proper customer support expectations. • Be an independent, motivated, self-starter who likes challenging work and is process & performance metrics driven. • Have good organizational skills with attention to detail when handling & managing customer support and account issues. • Ability to support and create custom automated test scripts used for software development, test execution, test software installation and generating thorough documentation and reports, System/network test bed design and setup, etc. • Possess a good knowledge of network equipment: switches, routers, firewalls, intrusion detection systems, intrusion prevention systems, caches, server load balancers, VPNs, SSL-VPNs, file servers, Web servers, and database servers. • Be familiar with the use of debugging s/w tools (e.g. Wireshark, Webex, Remote Desktop, etc.) to trouble-shoot, isolate and resolve system & network related issues. • Familiarity with Siebel CRM support ticketing system a plus. • Previous knowledge of network testing devices as Spirent (iTest, Test Center, Avalanche) or IXIA (IxNetwork, IxLoad etc.) is desired. • CCNA certification is desirable. Spirent is its employees. Finding the flexible path to help you realize your passion and ambition is central to our success as a global leader in test and measurement. At Spirent we work together to find the right route to develop your skills and experience, nurturing your curious spirit to find new solutions for our customers and extend your own knowledge. We help you push the boundaries in a culture that gives you the freedom to innovate. Working at the frontiers of next generation technologies opens up new opportunities all the time. And of course life outside work changes too. So we make sure your career path flexes to keep you going in the right direction and at the right speed. Are you innovative enough to work at Spirent? *LI-WG1

Job Requirements:
Education: • BSCS/BSCE/BSEE required. MSEE/MSCE desired. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Network test automation experience and awareness of automation tools and methods. • Possess 3+ years of customer support experience in a team environment. • Experienced (minimum 5 years) in generating & customizing automation scripts using Programming Languages: TCL/TK, .NET, Python, Java, Perl, VB & REST API. • Possess excellent communication skills, both written and verbal. • Be familiar with creating automation scripts on various Operating Systems (e.g. Windows, Linux, MacOS, etc.) and Virtual Machine environments (e.g. VMware, ESXi Hypervisor, etc.). • Possess excellent customer support skills to properly handle & resolve any type of customer reported issue or account issues in a timely manner and set proper customer support expectations. • Be an independent, motivated, self-starter who likes challenging work and is process & performance metrics driven. • Have good organizational skills with attention to detail when handling & managing customer support and account issues. • Ability to support and create custom automated test scripts used for software development, test execution, test software installation and generating thorough documentation and reports, System/network test bed design and setup, etc. • Possess a good knowledge of network equipment: switches, routers, firewalls, intrusion detection systems, intrusion prevention systems, caches, server load balancers, VPNs, SSL-VPNs, file servers, Web servers, and database servers. • Be familiar with the use of debugging s/w tools (e.g. Wireshark, Webex, Remote Desktop, etc.) to trouble-shoot, isolate and resolve system & network related issues. • Familiarity with Siebel CRM support ticketing system a plus. • Previous knowledge of network testing devices as Spirent (iTest, Test Center, Avalanche) or IXIA (IxNetwork, IxLoad etc.) is desired. • CCNA certification is desirable.

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