The Membership Manager is a key contributor to the team responsible for acquisition and retention of the membership base. Under supervision of the VP of Marketing the role is tasked to significantly grow the membership base in four years to $1.5 million. Position oversees membership activities including on-site operations, direct and/or email and online campaigns, membership payment processing, member benefit fulfillment and membership events. The Membership Manager oversees the Membership Supervisor who supervises the membership team, which is comprised of FT, PT and volunteer staff.
Responsibilities or Duties
In collaboration with the VP of Marketing grow memberships in 4 years to $1.5 million.
Plan, create and execute all direct mail and online marketing to support sales and renewals goals of memberships in a cost effective and timely manner, including newsletters.
Write content for communication with members including email, websites, Facebook, Twitter and other social media platforms.
Load content to the organization website and set up emails.
Learn and understand membership database including data entry, reporting and ongoing database management. (Tessitura)
Work as Museum floor staff one weekend day every other month and one holiday per year and as required.
Provide excellent customer service and ensure the smooth operation of the membership desk during museum operating hours.
Oversees the smooth operation of the birthday party program, which is managed by Membership Supervisor.
Ensure prompt, accurate and timely response to membership voice mail and membership email.
Partner closely with Development, Special Events, Guest Services, Group Sales teams to sell memberships.
Create monthly dashboard that regularly tracks and reports membership sales, revenue and expenses, actual vs. planned, including birthday parties.
Partner with Membership Supervisor and Events team on membership events. Membership manager will communicate events to members and contribute ideas and management expertise to the event. Manager will also ensure proper staffing of the events, attend e
Assist in finance forecasts and budget planning. Provide finance reconciliation as required.
Collaborate closely with Museum team to ensure clear and timely communication of Membership programs.
Represent Museum and membership externally and internally.
Other duties as assigned.
Requirements or Key Qualifications
Bachelor degree or equivalent required.
Strong writing skills with ability to communicate effectively with a diverse audience.
Two to five years database and online marketing experience preferred.
Strong leadership skills with the proven ability to grow sales with a loyalty program.
Proven experience managing data on a CRM.
Prior experience supervising a staff.
Direct Mail experience beneficial
Organized, analytical and detail-oriented
Experience with using social media as a communication tool in a work setting highly preferred.
Strong customer orientation – friendly, articulate and customer service focused
Ability to learn new programs.
Familiar with working with a membership base helpful.
Availability for occasional weekend, holidays and after hour work.
Send cover letter, resume and salary history to firstname.lastname@example.org or fax to (408) 279-7149.
The Tech Museum of Innovation is an Equal Opportunity Employer with a strong commitment to diversity.