Merchandise Manager
Golfsmith International Inc. - Vienna, VA

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The Merchandise Manager (MM) is responsible for promoting and maximizing the store culture, sales and profitability and proactive staff development while controlling expenses and shortages through Golfsmith brand standards. The Merchandise Manager will exhibit sound reasoning and accurate judgment in the decision-making process with the ability to alter approach and develop alternative solutions as well as support the General Manager in the daily operation of store activities.
  • Control shrink, expenses, and payroll while ensuring sales floor is adequately stocked, signed and merchandised is displayed to brand presentation
  • Ensure each customer receives exceptional service by providing an open, friendly environment which includes greeting and acknowledging every customer, maintaining exceptional standards, solid product knowledge and all other components of the customer service model
  • Develop, communicate and implement plans to maximize sales to meet or exceed goals and objectives throughout the store, especially in designated departments
  • Ensure execution of all visual merchandising programs, modules and direction as dictated by the Visual Merchandising Director and Store Operations Department by assisting and implementing floor moves, merchandising and display maintenance to Golfsmith brand standards
  • Foster an open and honest team environment, receive and disseminate direction, ideas and changes to all store levels and appropriate business partners while continually evaluating and reacting to performance issues; actively recruit for all team positions within the store
  • Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc
  • Address challenges, issues and opportunities in a direct, timely and constructive manner partnering appropriately with Human Resources as needed; fairly administering Golfsmith’s policies and procedures taking timely and appropriate actions to ensure compliance
  • Act proactively in seeking and sharing current and accurate knowledge as it pertains to all Golfsmith’s products and services
Required Skills
  • Thorough working knowledge of processing information and merchandise via PC and POS register system; experience utilizing word-processing, spreadsheet, inventory, Internet and order processing systems
  • Ability to effectively communicate, analyze and interpret business reports, correspondence and procedures while accurately presenting information and responding to questions; ability to calculate figures and amounts such as discounts, interest, commissions and percentages
  • Ability to access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 50 (fifty) to 100 (one hundred) pounds at any given time with or without reasonable accommodations
  • Availability to work varied hours/days as business dictates; ability to travel as needed (i.e., corporate or regional company meetings)
Required Experience
  • Four-year college degree or university program certificate, 2-4 years of related experience and training or equivalent combination of education and experience