Merchandising Execution Managers (MEMs) oversee service activities performed in store by managing dedicated Home Depot service teams and providing oversight to Factory teams. MEMs supervise the work of a team of approximately 3-6 Merchandising Execution Area Supervisors (MEASs) and ultimately between 25-75 Merchandising Execution Associates (MEAs) within a multi-store district. These teams create an inviting shopping environment and enhance the customer experience by ensuring merchandising strategies are executed successfully, as directed by the Merchandising Execution Regional Manager (MERM) and Store Support merchandising team. MEMs are responsible for hiring, training, organizing the work flow, and conducting performance reviews of MEASs and MEAs. MEMs are also responsible for hiring decsions and performance appraisals for MEASs and MEAs. They manage the team’s productivity, completion of assigned projects and product set maintenance according to quality standards. MEMs manage their district’s HD Service budget, including overtime, payroll, and expenses. They also interface with Regional and District management and promote best in class service across stores in a district.
Major Tasks, Responsibilities and Key Accountabilities
Manage team by coordinating project and service execution across multiple merchandising departments. Conduct routine store walks, generate reports, and develop work plans for the MEASs to execute. Set challenging objectives and communicate expectations. Verify execution of team’s key deliverables, such as TMO project execution, product set integrity, overhead organization, Point of Purchase signing, etc. Partner with store leadership team on merchandising activites and special projects.
Select, direct, develop, and discipline team members. Coordinate all HR transaction related to MET associates (hiring, timekeeping, LOA, etc.). Coach and mentor employees and provide ongoing performance feedback. Provide guidance, set priorities, and assist direct reports with assigned tasks. Manage district budget, overtime, payroll, and team expenses.
Interface with Merchandising Execution Regional Manager, Factory Teams and other extended functional teams. Attend District Manager staff meeting to promote best in class service activities from other stores.
Escalate and resolve merchandising issues and balance inventories in the district by: Utilizing interactive reporting to pull key merchandising and operational reports; Interpreting data, developing action plans, and executing. Performing regularly scheduled store service functions. Partnering with District and Store Leadership on store use mark downs. Perform regional captainships and projects as assigned by MERM.
Develop and execute strategic plans for store seasonal layout for district. Plan and coordinate departmental Merchandising resets.
Nature and Scope
Typically reports to Merchandising Execution Regional Manager
Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.
Environmental Job Requirements
Typically requires overnight travel 5% to 20% of the time.
Must be eighteen years of age or older.
Must pass the Drug Test.
Must pass the Background Check.
Must pass pre-employment tests if applicable.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience - 4
Physical Job Requirements
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Must pass drug test, background screen and all relevant pre-employment tests where applicable.
Must have a valid state drivers license and proof of insurance
Must have reliable transportation
Requires daily non-overnight travel up to 100% of the time.
Experience working in retail merchandising service industry or working directly for large scale retailer with multi-location responsibility.
Computer skills sufficient to retrieve, manipulate, analyze, and interpret data using web based programs and handheld devices.
Merchandising background .
4 years of supervisory/management experience
Knowledge, Skills, Abilities and Competencies
Planning and Organizing / Problem Solving: Sets priorities, plans, and coordinates work activities. Obtains and manages resources so that work goals are accomplished on time and within budget. Analyzes information to generate solutions and make informed decisions. Reacts quickly and appropriately to problems in stores / districts. Follows-up in a timely manner to issues not immediately resolvable.
Communicates Effectively: Creates open channels of communication. Keeps others well informed. Listens carefully to input and feedback. Expresses ideas clearly and concisely. Effectively communicates at multiple levels of the organization, adapting message to fit the audience.
Promotes Teamwork: Coaches Associates to work well with one another. Creates an open environment where people speak what is on their minds. Rewards teamwork.
Gets Things Done: Creates a sense of urgency. Drives results despite large workload competing demands and fast-paced environments. Delegates appropriately.
Builds Relationships and Influence: Able to build strong relationships and effectively contribute on cross-functional teams. Possesses strong Influence skills and ability to persuade others through multiple communication methods.
Customer Driven: Provides outstanding customer service to both internal and external customers. Follows through on responsibilities to customers.
Home Depot - 19 months ago
The Home Depot is the global leader in home improvement and fourth largest retailer in the world. Providing superior customer service and...