Merchant Services Clerk
First Financial Corporation - Terre Haute, IN

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Filing, post payments to customer accounts, and assist merchants with inquiries.

Typical Job Entry Requirements
(To perform this job successfully, an individual must be able to perform each satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
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High school diploma or equivalent
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MS Word and Excel experience
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Accuracy and attention to detail
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Good written and oral communication skills
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Strong mathematical, communication and organizational skills
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Ten-key calculator skills preferred
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Prior banking experience a plus
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Ability to work in a fast paced and rapidly changing environment is a must, along with demonstrated ability to grasp new concepts and systems
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Self-motivator
Primary Activities
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
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Filing and answering telephone
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Post payments to customer accounts
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Assist with merchant accounts
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Performs additional duties as required or assigned
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Resolves customer complaints in a tactful, effective manner, and explain bank policies
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Assisting merchants with terminal issues and research
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Invoice and balance accounts receivable
Competency/Skill Level
(The behaviors, knowledge, and motivations important to success in the job.)
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Written and Oral Communication skills
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Self Starter
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Problem Assessment and Solving skills
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Detail Oriented
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Organizational skills
Key Behaviors
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Provides Proper Telephone Etiquette to Internal/External Customers
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Services Internal/External Customer Requests/Inquiries
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Reviews Required Documentation for Accuracy and Completeness
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Personal Development as Established with Manager
Bank Secrecy Act
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Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
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To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.
Critical Job Elements
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
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Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
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Some physical effort required. Occasionally required to lift and/or move up to 25 pounds.
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Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
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Above average mental effort consisting of complexity of decision making, concentration and memory.
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Above average amount of pressure to work efficiently and accurately to meet required deadlines.
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Most all job related duties are performed at computer station, could cause eye fatigue.

First Financial Corporation - 15 months ago - save job - block