This position is critical to the ongoing support of e-mail & collaboration services within HHS agencies. It will be expected to make key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability. The engineer will require expertise in support of running a highly available, secure and scalable environment. Technologies will include, but not be limited to Smart Phones, collaboration tools (I.e.Cisco webex, Microsoft Share point/Lync ) Unified Communications, archiving, encryption and business continuity. Works under minimal direction with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions:
-Perform day-to-day administration, maintenance, standards/policies and operational features/functions of the HHSC Enterprise Messaging & Collaboration systems including management and monitoring of associated service and support contracts, service level agreements, and performance metrics. (25%)
Analyze data and make key decisions on the architecture of Messaging & Collaboration systems including deployments, change management, disaster recovery, performance optimization, incident support, training, automation and systems availability. (20%)
-Develop and implement strategic and tactical plan across agency IT administrators and resource owners of messaging & collaboration technologies. Includes working closely with external vendors and professional services groups, as needed to resolve issues, upgrade, optimize or implement solutions. (20%)
-Oversee and Manage applications hosted, via or reliant upon, the HHS Messaging & Collaboration technologies which includes next generation mobile device support (MDM) and SMTP services (20%)
-Serves as a point of escalation and support to the HHS agencies who participate and various help desks. Provides 24/7 on call support for the HHS Enterprise Messaging & Collaboration system. (10%)
-Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned (5%)
Knowledge Skills Abilities:
-Experience in PowerShell scripting or equivalent software development.
-Experience supporting Windows Server
-Experience using Active Directory
-3+years hands on experience in either deploying or maintaining Microsoft Exchange (2007/2010)
-Ability to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects; to communicate effectively; and to plan, assign, and/or supervise the work of others
-Demonstrated critical thinking skills; familiar with tools for structured decision making
-Ability to communicate effectively, in multiple formats, with all levels of agency personnel, excellent interpersonal documentation skills are a priority.
-Demonstrated aptitude for providing exceptional customer service in politically charged environments.
Registration or Licensure Requirements:
Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, management information systems, or a related field is generally preferred. Education and experience may be substituted for one another.
Certifications in one or more of the following disciplines preferred: Cisco Networking, Microsoft Windows Server, Microsoft tools - Share Point, Lync, Exchange, Masters and Information Security. ITIL V2/3 Foundation preferred MCSE/MCSD Certifications or comparable experience
Initial Selection Criteria:
-Experience supporting Microsoft Exchange
-Experience supporting Windows Server
-Experience working with, negotiating, and developing multiple stakeholder partnerships.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.