Overview Deliver correspondence and miscellaneous items to ensure efficient flow of information and materials throughout various clinic/hospital locations. Provide support to mail center operations if assigned to Distribution Services. Provide support to HIM Retrieval/Information Filing if assigned to Health Information Management Services. Reports to As Assigned Education, Experience and Skills Requirements Must be a high school graduate or equivalent. Must be familiar with computers and have a basic knowledge of word processing applications. Knowledge of clinic and hospital locations desirable. Licensure/Certification Requirement None Job Specific Competencies
Demonstrates ability to maintain a timely schedule of delivery and pick-up of medical records, correspondence and miscellaneous items.
Demonstrates knowledge of basic postage standards/processes and the ability to operate various postal equipment if assigned to Distribution Services.
Demonstrates knowledge of HIM retrieval/information filing processes and procedures if assigned to Health Information Management Services.
Core Competencies Customer Service
Interacts with customers in a warm and friendly way.
Takes immediate action to meet customer requests or needs.
Listens to understand what customers have to say. Safety
Recognizes safety hazards and takes corrective action; seeking assistance when needed.
Demonstrates knowledge of operational policies and procedures.
Performs work safely, without causing harm or risk to self, others or property. System Behavior
Makes a decision considering the impact of the decision on other areas.
Initiates collaboration with others outside of service area.
Demonstrates personal commitment to the principles, values, and ethics of the organization.
Models accountability for learning by sharing knowledge and learning from others. Interpersonal/Communication/Relationships
Builds effective working relationships.
Expresses appreciation to others for their work.
Treats others with respect. Leadership Competencies
Facilitates and supports change within the Sanford Health. Information Management Competencies
Demonstrates skill in accessing, preparing and using information as relevant to position.
Verbalizes and demonstrates knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information. Equipment Competencies
Demonstrates skill in use of equipment relevant to position; verbalizes knowledge of appropriate safety procedures.
Diagnoses equipment problems; fixes or seeks out someone to fix.
Consistently informs appropriate person of problems encountered with repairs or calibration of equipment. Blood Exposure
This position is classified as a Category III position under OSHA guidelines with no risk of exposure to bloodborne pathogens and other potentially infectious materials. Supervisory NA Dimension NA Physical Requirements: View Physical Requirements
Sanford Health-MeritCare was created from the 2009 merger of two Dakota health care legends: South Dakota's Sanford Health and North...