MetGA Manager
MetLife - Dayton, OH

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Job Location
Dayton, OH

Virtual Location
No

Job Description
Job Summary: Manages Sales Consultants and Sales Supervisors across multiple locations that sell and promote automobile, homeowners, and Property & Casualty insurance products within an inbound call center.

Functional Responsibilities:
  • Reports to a Director or Officer, oversees Telesales activities


  • Manages and provides leadership to Supervisors and staff


  • Develops sales and service goals and objectives for the organization


  • Monitors weekly sales activity and provides coaching, training, and motivation to Supervisors and teams to achieve sales objectives


  • Interfaces with strategic partners to address issues and trends


  • Resolves customer and corporate issues regarding unique or sensitive cases


  • Schedules staff to maximize resources and achieve sales objectives


  • Identifies and creates process improvements and customer satisfaction initiatives


  • Performs other duties as required or assigned

Supervisory Responsibilities:

Full people management responsibilities, including hiring, firing, promotions, performance and compensation management, and training and development

Job Requirements

  • Property & Casualty license preferred, but not required


  • Thorough understanding of products and services


  • Understanding of product’s underwriting, rating structure and financial operations, financial and marketing operations, and sales process


  • Understanding of systems issues, payroll and admin issues, and product specific claims processes


  • 5+ years industry specific experience, 2-3+ year’s experience managing people preferably in a sales call center environment


  • Bachelor’s degree in related field or equivalent work experience


  • Competencies: Communicates effectively, focuses on customers, builds relationships/works collaboratively, champions change, and develops talent for the future

Compensation includes a base salary, benefits and a sales incentive bonus plan.

Business Category
Americas Region

Job Category
Sales

Salary Grade
30-2

Number of Openings
1

Equal Employment Opportunity
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.

How To Apply
For immediate consideration, click on the Apply Now button below. You will be directed to complete an on-line profile which may take 15 – 20 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

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