Responsible for ensuring all billable events (e.g., calls, minutes, faxes, taxes, etc) are captured, recorded, billed and collected in accordance with company objectives, properly reflected in financial reporting systems, and charged in accordance with product definitions and regulatory requirements.
MAJOR DUTIES AND RESPONSIBILTIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Participate in product development and launch process to ensure revenue and costs are evaluated and captured, and are billed properly to end users and/or 3rd party providers.
Identify and analyze all events and event sources; develop tracking methodology to ensure all sources are accounted for during billing process.
Develop and administer procedures for error investigation and resolution.
Ensure events are billed in compliance with any regulatory requirements and/or contractual agreements.
Develop and administer procedures for maintaining accurate taxes, surcharges and fees to be assessed to end user and/or third party bills; participate in tariffing process with regulatory staff.
Develop and administer auditing process to ensure accuracy of end-user and/or 3rd party billing systems.
Develop and administer procedures to certify new products, services, technologies and markets as ready for market release (includes testing to ensure accurately capture, record, bill and collect all revenue-producing events).
Develop and implement procedures to identify, detect and mitigate fraud.
Review regulatory and contract updates and ensure end-user billing systems are updated accordingly.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze and interpret data
Ability to analyze key performance indicators/metrics
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)
Vision ability close vision, peripheral vision, and ability to adjust focus
Bachelor´s Degree in Business, Statistics, Math, Economics from a four-year college university; or related field, equivalent training, education and experience
Related Work Experience Number Of Years
Financial Analysis experience 5-6
Financial/Operational audit experience 5-6
Telecommunications experience 5-6
Skills/Abilities and Knowledge
Ability to manage multiple projects
Ability to prioritize and organize effectively
Knowledge of general accounting and billing procedures
Masters degree in Business Administration or related field or equivalent experience
Related Work Experience
Knowledge of cable industry preferred
Knowledge of cable billing systems preferred
Travel less than 10% of the time
Charter Communications - 15 months ago
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...