Mgr, Customer Care Reporting
Charter Communications - Stamford, CT

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Reports to the Vice President of Business Planning, Customer Care. Responsible for all operational and financial reporting to the leadership team within the care organization as well as to the senior executive team. Responsible for financial and operational analysis of corporate initiatives and one-off projects.


Pro-actively and consistently supports all efforts to enhance and refine information used by senior executives.

Creates, maintains and distributes a complete set of daily, monthly, quarterly and annual reports and forecasts of operational and financial metrics that will form the core set of information for the management team. These reports will be distributed on a regular schedule to call center directors, Customer Care senior management and corporate executives. Reports will include detailed variance analysis and explanation.

Develops annual operating and financial budgets for delivery to senior executive team.

Assists the finance organization in the monthly close, including vendor invoice analysis/approval and creating allocations and corporate GL entries.

Collaborates with finance team, Business Intelligence Team and Customer Care Portal team to gather operational information.

Collaborates with finance and accounting team to gather financial information.

Consistently examines trends in the existing data to uncover opportunities for improvement and efficiency in the business.


Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Expert level skills with Microsoft Excel (pivot tables, data extracts, etc.)


Bachelor’s degree with a background in accounting, finance or business

Related Work Experience

5+ years of financial analysis experience, preferably in the cable or communications industry, or with call center exposure/experience


Skills/Abilities and Knowledge

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Knowledge of cable television products and services

Highly-developed fact checking, formatting and report presentation skills

Keen focus on detail


Office environment with occassional travel

Primary Location


Charter Communications - 21 months ago - save job
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About this company
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Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...