Manages non-exempt/exempt individual contributors and/or supervisors.
Has accountability for results of a major program in terms of cost, direction and people management.
Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.
Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility.
Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues.
Recruits and supports development of direct staff members.
Directs and controls activities within a single country or a sub-region which is part of a larger geographical Region;
Typically reports to MG2 or MG3;
Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.
This position will be located at the Centralized Document Processing Unit (CDPU) in Janesville, Wisconsin.
The CDPU is a combination of a standard mailroom and an electronic document validation system responsible for supporting processing of Wisconsin’s entitlement programs to 72 state counties.
Through the CDPU, Wisconsin counties and residents submit documentation that requires sorting, scanning and validation in the eligibility determination process.
Managers are part of the leadership team and are accountable for the results of the overall program in terms of direction and people management.
This position is also responsible for managing issues that have been escalated beyond Supervisors.
Description of Duties
Provide guidance on process improvements and recommends changes in alignment with business tactics and strategies
Recruit and support development of direct staff members
Plan, direct and monitor operational activities of staff
Skilled in effective written and oral communication
Ability to be responsible and work independently
Ability to address personnel issues
Ability to understand workflow and make any appropriate changes
Extensive leadership skills
Ability to problem solve
Ability to apply advance subject matter knowledge to manage staff activities in solving common complex business/technical issues within established policies
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