Mgr, Customer Service I
HP - Janesville, WI

This job posting is no longer available on HP. Find similar jobs: Manager jobs - HP jobs

-

1053998

Description

Manages non-exempt/exempt individual contributors and/or supervisors.

Has accountability for results of a major program in terms of cost, direction and people management.

Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.

Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility.

Plans, directs and monitors operational/tactical activities of Staff. Staff members' work may involve strategic issues.

Recruits and supports development of direct staff members.

Additional guidance/criteria:
Directs and controls activities within a single country or a sub-region which is part of a larger geographical Region;

Typically reports to MG2 or MG3;

Manages at least 4 employees and typically between 8 and 15 direct reports. Span of Control guidelines may differ from these numbers.

Position:
Manager

This position will be located at the Centralized Document Processing Unit (CDPU) in Janesville, Wisconsin.

The CDPU is a combination of a standard mailroom and an electronic document validation system responsible for supporting processing of Wisconsin’s entitlement programs to 72 state counties.

Through the CDPU, Wisconsin counties and residents submit documentation that requires sorting, scanning and validation in the eligibility determination process.

Position Summary

Managers are part of the leadership team and are accountable for the results of the overall program in terms of direction and people management.

This position is also responsible for managing issues that have been escalated beyond Supervisors.

Description of Duties

o

Motivate employees

o

Provide guidance on process improvements and recommends changes in alignment with business tactics and strategies

o

Recruit and support development of direct staff members

o

Plan, direct and monitor operational activities of staff

Qualifications

Position Qualifications

o

Skilled in effective written and oral communication

o

Ability to be responsible and work independently

o

Ability to address personnel issues

o

Ability to understand workflow and make any appropriate changes

o

Extensive leadership skills

o

Ability to problem solve

o

Ability to apply advance subject matter knowledge to manage staff activities in solving common complex business/technical issues within established policies

Job

-

Services

Primary Location

-

United States-Wisconsin-Janesville

Schedule

-

Full-time

Job Type

-

Experienced

Shift

-

Day Job

Travel

-

No

HP - 2 years ago - save job
About this company
3,553 reviews
Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...