Responsible for providing direction and leadership to designated staff. Maintain product integrity and oversee engineering initiatives. Coordinate and collaborate with Construction, Dispatch, Warehouse, Technical Operations and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, deployment of new products, assisting with capital projects and the hiring, training, development, and performance management of staff.
ESSENTIAL FUNCTIONS OF THE POSITION
Actively and consistently support all efforts to simplify and enhance the customer experience
Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards
Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment
Evaluate and consult with managers regarding construction projects, capital budget items and equipment requirements
Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.
Maintains good relations with local utilities, vendors, contractors and government agencies
Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget
Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance
Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.
Establish positive employee relations through effective communication and ongoing support
Adhere to industry specific local, state, and federal regulations, as applicable
Know, understand and follow company policy
Perform other duties as requested by manager
Knowledge Skills and Abilities
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to make decisions and solve problems while working under pressure
Ability to prioritize and organize effectively
Ability to provide coaching and counseling when necessary
Ability to supervise and motivate others
Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)
Knowledge of company products and services
Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory
Demonstrated leadership qualities with proven ability to provide effective, results oriented direction
Ability to maintain confidentiality
Knowledge of Microsoft Office
Bachelors degree in engineering or related field, or equivalent experience
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)
Valid driver's license with satisfactory driving record within Company required standards
Related Work Experience
1+ year Project Management work experience preferred
2+ years of related supervisory experience preferred
5+ years of Engineering experience preferred
HFC and Networking experience preferred.
Exposure to moderate noise levels
Moderate Travel Required
Charter Communications - 2 years ago
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...