Mgr, Engineering
Charter Communications - St. Louis, MO

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Responsible for providing direction and leadership to designated staff. Maintain product integrity and oversee engineering initiatives. Coordinate and collaborate with Construction, Dispatch, Warehouse, Technical Operations and Care operations to ensure optimal customer experience. Responsible for purchasing, budgeting, deployment of new products, assisting with capital projects and the hiring, training, development, and performance management of staff.


Actively and consistently support all efforts to simplify and enhance the customer experience

Provide overall direction for all areas of engineering support for system locations regarding new and existing technologies and current operating standards

Consult with managers regarding technical operations and strategic planning of rebuilds, network operations and dispatch, new product development and deployment

Evaluate and consult with managers regarding construction projects, capital budget items and equipment requirements

Provide quality assurance support and direction to engineering staff regarding new or existing technologies, company technical quality assurance (TQA) standards.

Maintains good relations with local utilities, vendors, contractors and government agencies

Monitor and provide guidance in the capital budget process to ensure projects are cost effective, completed on time, and on budget

Monitor current procedures and tests performed in accordance with FCC standards to ensure compliance

Develop an effective front line Leadership team and assist them with developing their direct reports as to drive a high performance culture and environment.

Establish positive employee relations through effective communication and ongoing support

Adhere to industry specific local, state, and federal regulations, as applicable

Know, understand and follow company policy

Perform other duties as requested by manager


Knowledge Skills and Abilities

Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to provide coaching and counseling when necessary

Ability to supervise and motivate others

Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

Knowledge of company products and services

Knowledge of Electronic theory, Federal Communications Commission regulations and Fiber Optic theory

Demonstrated leadership qualities with proven ability to provide effective, results oriented direction

Ability to maintain confidentiality

Knowledge of Microsoft Office


Bachelors degree in engineering or related field, or equivalent experience

Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)

Valid driver's license with satisfactory driving record within Company required standards

Related Work Experience

1+ year Project Management work experience preferred

2+ years of related supervisory experience preferred

5+ years of Engineering experience preferred

HFC and Networking experience preferred.

Working Conditions

Office environment

Exposure to moderate noise levels

Moderate Travel Required

Primary Location

US-Missouri-ST LOUIS

About this company
730 reviews
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...