Mgr, Foster Care, Adoption & Guardianship Programs Louisville, KY
WellCare 151 reviews - Louisville, KY

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About WellCare: WellCare Health Plans, Inc. provides managed care services targeted to government-sponsored health care programs, focusing on Medicaid and Medicare. Headquartered in Tampa, Florida, WellCare offers a variety of health plans for families, children, and the aged, blind, and disabled, as well as prescription drug plans. For more information about WellCare, please visit the Company's website at

Our History: Founded in 1985 with three associates, WellCare grew to more than 800 associates and 467,000 members in Florida, New York and Connecticut by 2002. In 2004, the company acquired Harmony to enter the Midwest and became publicly traded. By 2006, WellCare served 2.2 million members as it became a national prescription drug plan provider and the largest Medicaid plan in Georgia. WellCare expanded its services when it began offering Medicaid managed care plans in Ohio and Missouri in 2007, and Medicare managed care plans in Texas and New Jersey in 2008. Additional growth followed when the company was chosen to serve Hawaii's Medicaid program for the aged, blind or disabled in 2009, and in 2011 when it was selected to serve Kentucky's Medicaid program. Today, WellCare has more than 3,900 associates and approximately 2.4 million members nationwide.

EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, sex, age forty (40) and over, disability, veteran status, or national origin.


Manages the day-to-day activities of the Foster Care, Adoption and Guardianship programs in the market. Manages a team closely to ensure the process of assessing, planning, implementation, coordination, monitoring, and evaluating services and outcomes is pursued to maximize both the needs of the member and caregivers, as well as state agency. Works closely with that agency and other external partners to communicate and promote positive outcomes for the programs.

Essential Functions:
Provides ongoing consultation to Service Coordinators assigned to the Foster & Adoption and Guardianship member population and reviews caseloads on an ongoing basis, both through regular face-to-face supervision sessions and review of management reports and deadlines.

Assists senior leadership in creating department goals, objectives and metrics.

Oversees the implementation of programs and strategies.

Develops and implements resource management workflows and policies & procedures.

Proactively monitors appropriate metrics to ensure positive health outcomes, program results and improve efficiency.

Perform audits of assessments and service notes to verify cases are properly established and that member coordination activities are occurring and appropriately documented.

Coordinates activities of unit to meet contractual company deadlines and resolves interpersonal conflicts.

Partners & collaborates with other departments cross functionally regarding program initiatives.

Directs work assignments, measures results and initiates personnel actions as required.

Develops, implements and manages process improvement initiatives.

Monitors associate performance and conducts counseling/corrective action procedures when required. Identifies concerns, brings issues to management's attention and offers suggestions for improvement.

Reviews time records, sets schedules and approves all vacation/time off requests for subordinate associates.

Provides training and guidance to new and current Outreach Coordinators regarding policy & procedure, systemic tools, workload and care/case plan development.

Answers all questions and assists peers and management with delegated tasks or projects.

Ensures compliance with all state and federal regulations as well as Corporate guidelines in day-to-day activities.

Performs special projects as needed.


A Bachelor's Degree in Public Health Administration or Social Work or directly related equivalent work experience.

5+ year's experience working with Foster Care, Adoption or Guardianship programs. 5+ years managed care experience. At least 1+ years of supervisory/management experience. g

Licensed Clinical Social Worker is a plus, but not required.

Special Skills (e.g. 2


Strong understanding of state Foster & Adoption Program and Guardianship Program

Demonstrates effective communication methods to assist in training and to relate effectively to upper management

Assists in evaluating process improvements

Demonstrates high level time management and priority setting

Advanced ability as a licensed professional to communicate on any level required to meet the demands of the position

Ability to lead and manage others in a metric driven environment

Ability to create, review and interpret treatment plans

Demonstrated negotiation skills

Demonstrated ability in problem solving and communication

Previous experience working with treatment teams to meet the healthcare needs of participants

Knowledge of community, state and federal laws and resources

Strong oral and written communication skills including the ability to effectively present information and respond to questions from families, members, and providers as well as the ability to relate effectively to upper management.

Ability to work independently, handle multiple assignments, establish priorities, and demonstrate high level time management skills.

Primary Location



Yes, 50 % of the Time

Is a relocation package available?


About this company
151 reviews
WellCare knows that to get well, all you need is a little care. WellCare Health Plans provides managed-care administrative services to...