Mgr, Global Order Manangement
TIBCO Software - Palo Alto, CA

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Ensure accurate and timely processing of all incoming contracts, order forms, purchase orders, partner agreements.
  • Review complex contract terms and make sure that supporting documentation is in order. Escalate issues promptly if information is missing or unclear.
  • Maintain compliance with booking policies for all orders and monitor group activities.
  • Maintain a high degree of data integrity in all supporting financial and transactional systems
  • Provide prompt, complete, accurate and professional feedback to internal and external customer queries.
  • Train Sales and other related field personnel on the use of TIBCO’s order management tools; facilitate, prepare, organize, present, and record web-based OM tools and process training for global field teams. Field one-off questions in a timely and accurate manner.
  • Engage and partner extensively with Sales Operations, Legal, Fulfillment Operations, A/R, Revenue Accounting, Customer Support, Maintenance Renewals as well as other stake holders.
  • Support IT projects by working closely with the IT team to identify potential areas for improvement and automation opportunities, writing and reviewing business requirement documents, creating and executing test scenarios.
  • Supervise, mentor, train, motivate and guide a team of seven. 10. Coordinate workflow during peak activity periods by actively allocating resources where needed.
  • Bachelor's degree in a related field

  • Qualifications:

    Minimum Requirements:

  • At least five years of prior order management experience, two years of which in an enterprise software licensing environment. Three years of experience managing direct reports.
  • Ability to read and understand complex legal license agreements, identify key order elements, determine order entry requirements, coordinate booking process.
  • Work independently to resolve complex issues related to product entitlements, non-standard order processing, systems and integration.
  • Possess knowledge and desire to perform hands-on contract and order management responsibilities as needed, but especially during periods of peak demand, such as quarter-ends
  • Immaculate attention to detail, ability to build and follow processes.
  • Ability to work on weekends and late evening hours as needed, but especially during periods of peak demand, such as quarter-ends.
  • Solid experience with ERP systems and/or other order management tools. Priority will be given to candidates with recent working knowledge of Oracle 11i Order Management, IB (Installed Base) and SC (Service Contracts).
  • Working knowledge of BI (business intelligence) and/or other corporate reporting tools.
  • Experience with IT business systems implementation projects; ability to partner with technical teams, determine and document business requirements, establish test scripts, execute testing and provide feedback.
  • 10. Proficient with Microsoft Excel, Word, PowerPoint.

    11. Strong verbal and written communication skills with the ability to influence change.

    12. Bachelor’s degree in a related field.

    Note that candidates submitted from external agencies will not be considered for this job requisition:


    About this company
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    TIBCO Software develops software that enables customers to integrate, manage, and monitor enterprise applications and information delivery....