Mgr, Outbound Telemarketing Charter Communications -
Stamford, CT
Under the leadership of the Sr Dir, Outbound Telemarketing, implement and execute the OTM Sales Channel strategies to support customer growth and revenue objectives. Responsible for guidance and direction to regions for programs requiring execution.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Manage/support OTM sales channel strategy and related programs.
Assist with forecasting, modeling, and data analysis of channel management.
Support execution of communications tactics and vehicles.
Provide internal communications of projects to support needs at all levels of the organization.
Support requests for outbound customer communications and develop plans to support Region needs.
Assist with vendor management.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Knowledge of marketing strategies and procedures
Ability to prioritize and organize effectively
Ability to use personal computer and software applications (i.e. word processing, spreadsheet)
Ability to create plans, timelines, expense forecasts & process flowcharts
Related Work Experience Number Of Years
Marketing experience 5
Outbound telemarketing experience 2
PREFERRED QUALIFICATIONS
Knowledge of cable television products and services
CATV experience
Education
Bachelor's degree in marketing or related field or equivalent experience
WORKING CONDITIONS
Office environment
Travel as required
Primary Location
US-Connecticut-STAMFORD
Charter Communications - 7 months ago
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