The Sales Channel Management Manager will lead a cross-functional team to manage sales campaigns to drive customer growth. Employing strong project management skills, this individual will drive units and revenue growth through customer acquisition and migration for our bundle services.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Lead a cross-functional team to manage sales campaigns and test cycles for customer acquisition and migration from inception through post campaign analysis and summary report.
Develop, maintain and communicate campaign calendars for all targets, products, offers and geographic areas; manage change control.
Partner with relevant business functions, the field and external vendors to determine targets and schedules; strategize and implement applicable tests; analyze campaign performance across key metrics and ensure flawless execution.
Track response and conversion to drive sales channel efficiencies and effectiveness; accountable for sales channel management budget, ROI and cost per connect to drive profitable revenue and operating cash flow.
Proof read final copy to ensure accurate and correct communication; match creative, versions and other campaign elements.
Employ strong project management skills, demonstrating the ability to set and meet deadlines for multiple simultaneous projects while maintaining accuracy and efficiency in deliverables.
Other duties as assigned.
Skills, Abilities, and Knowledge
Ability to read, write, speak and understand English
Ability to manage multiple projects and tasks at one time
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to manage all phases of a large project from beginning to end with sufficient autonomy
Ability to work well with people from all levels of the organization, many different disciplines and varying degrees of technical and business experience
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently and make recommendations and decisions autonomously
Ability to maintain confidentiality
Ability to make decisions and resolve problems while working under pressure
Ability to manage and foster change
Ability to conduct formal presentations to all levels of management on issues or findings in assigned areas or subjects
Ability to analyze and interpret data to make recommendations based on analysis and expertise
Honesty, integrity and ethics
Strong attention to detail balanced with the ability to think strategically
Highly developed capacity for teamwork and a strong focus on the customer
Penchant to work with a sense of urgency
Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications
Bachelors Degree in related discipline and/or an equivalent experience
Related Work Experience Number Of Years
Sales Channel Management experience 5+
Knowledge of cable television, high speed Internet and phone products and services preferred
MBA / Masters preferred
Travel as required
Charter Communications navigates the waters of US cable services. The cable system operator has about 5 million mostly-residential...