Posting Job Title: Mgr, Technical Operations
Requisition #: 144878BR
Posting Location: Pharr, TX, US
Area of Interest: Engineering/Technical Operations
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Manager of Technical Operations for our Technical Operations Engineering Department.
The Manager, Tech Ops is responsible for managing the technical operations activities to ensure uninterrupted quality video, high speed data, and digital telephone services to all subscribers.
Develops departmental goals, objectives, and performance measures for Installation, Service and Plant Maintenance.
Ensures that all Technical Operations activities are performed within industry standards and meet Federal, State and OSHA regulatory requirements, as well as franchise demands.
Supports Tech Ops Director working with Division and Regional Engineering in order to plan and implement the most effective strategy for maintaining service quality during network maintenance, enhancement, and expansion activities
Manages the Installation/Service/Plant Maintenance department in order to ensure technical competence and quality in all customer-effecting activities.
Monitors production, scheduling, quality standards, manpower planning and training.
Manages compliance with the customer service goals of on-time installation, service guarantees, and first-time problem resolution.
Manages the Quality Assurance program to ensure that all installation and service activities are performed within established cost controls and regulatory requirements.
Responsible for financial reporting and performance.
Approves all human resources transactions for the Technical Operations staff, including selection, training, terminations, performance evaluations, pay status changes and disciplinary actions for installation, service, plant maintenance, and contractor management.
High school diploma or general education degree (GED).
Valid Texas Driver's License and good driving record.
A minimum of three (3) years' experience in cable systems technical operations.
Strong supervisory experience required.
A familiarity with OSHA regulations and other Federal, State and local laws, regulations and requirements is essential.
Strong people skills required.
Strong analytical skills.
FCC Unit_TWC: 5675
Controlling Establishment ID: 00722 - Pharr
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...