Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortune's “100 Best Companies To Work For” and at the top of Fortune World’s “Most Admired Software Companies.” Immerse yourself in our award winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.
Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our 8,000 entrepreneurial employees have brought more than 250 innovations to market -- from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, Intuit Healthcare Solutions, big data, SaaS, and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.
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Manages both Manager 1s and / or Services and Support Representative 3s, Support Operations Analysts, Supportability Engineers or Contact Center Ops
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May manage internal resources and / or outsource relationships
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Leads project teams related to improving Services and Support delivery or infrastructure
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May lead Services and Support for a segment / experience / offering
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Exercises judgment to determine appropriate action
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Qualifications
A high performing, engaged team that meets or exceeds expected outcomes
Accurate, efficient resolutions to escalated customer issues
Knowledge creation and sharing
Completed goal setting forms, performance evaluations and accurate records kept for all team members
Ongoing feedback and discussion with employees regarding what's important, how are you doing, priorities to improve. These discussion include: regularly scheduled 1:1s, documentation of 1:1 sessions, performance improvement including documentation of performance plans and informal meetings
VOE developmental action plan improvement
Assistance and escalation strategies (developed collaboratively with other Manager 2s)
Meeting / exceeding the performance expected outcomes for their segment / experience / offering or group.
To read more about this job, click here
Learn more about our award winning workplace and how we give back to our local and global communities.
Discover what it’s like to be part of a team that rewards taking risks and trying new things. How far can you think?
www.j
obs.intuit.com
Be
innovative
… Be
yourself
... Be
Intuit
…
Job
Technical Support
Primary Location
United States of America-California-Westlake Village
Schedule
Full-time
Intuit - 6 months ago
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