Carries out managerial/supervisory responsibilities in accordance with the organization’s policies, procedures, and state, federal and local laws.
Assists in monitoring and revising, strategies that will ensure the meeting of specific sales goals and revenue generation.
Assists in monitoring sales performance, through the analysis of sales reports.
Assists in scripting programs and outline, reviews and modifies supervisor metrics as business needs evolve.
Conducts regular meetings/reviews to ensure individual sales representatives’ performance is on target with set goals and standards.
Confers and consults with department heads to plan future strategies.
Develops incentive programs (i.e. PM's and contests to drive sales).
Facilitates and makes tough decisions to address performance issues and makes needed changes to improve the level of talent and quality of the sales team.
Motivates the sales reps to achieve and increase sales.
Participates in sales forecasting and planning.
Provides a high level of representative support to ensure that there is a balance between the reps personal goals and the company's.
Provides leadership, represents an interface between the sales representative and the company's internal support departments.
Provides product or service information, handles customer complaints, and negotiates reasonable solutions to issues.
Stays abreast of new products, services and other general information of interest to provide accurate communication to customers, sales reps, and various other departments.
Utilizes Remedy for customer retention calls and internal marketing communication.
Oversees, participates in and approves the interviewing, hiring and training of departmental employees. Conducts performance evaluations for direct reports and provides subordinate managers coaching and assistance in the areas of disciplinary action.
Performs related duties as assigned.
Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements.
Business English usage, spelling, grammar and punctuation.
Business and personal computer hardware and software applications.
Demonstrated capacity to keep abreast of new technology trends, association needs and possible applications to real world projects.
Excellent employee development experience, with an emphasis on training, guiding, and mentoring sales representatives.
Knowledge of selling techniques, sales aids and market facts to achieve effective results.
Strong sales experience.
Current Company policies and practices, including safety rules and regulations.
Communicating clearly and concisely, both orally and in writing.
Ability to read, write and understand documentation in English.
Establish and maintaining cooperative working relationships with others.
Providing excellent customer service with both internal and external customers
Supervising, coordinating, delegating assignments and reviewing the work of assigned department personnel.
Developing and implementing goals, objectives and practices for effective, efficient and cost effective management of allocated resources.
Ability to problem solve and addresses the needs of the sales representatives, supervisors and customers.
Ability to resolve complaints and problems as they arise from customers and employees.
Ability to articulate complex medical terms and transfer knowledge to others, (i.e. customers, healthcare professionals, and sales representatives).
Excellent verbal and written communication skills and presentation skills.
Must have the ability to identify and define target markets by having a complete understanding of Remedy and other data tools.
Proficient in Window based applications (Word, Excel, Access etc.).
Proven ability to make sound business decisions.
The ability to participate in a team effort and collaborate with marketing, internal systems, and account managers to facilitate new programs and incentive offerings.
Education Bachelor's Degree in related field from an accredited college or university, and a minimum of five (5) to seven (7) years progressively responsible related experience, including at least two (2) years experience at a supervisory level, preferably in the pharmaceutical industry; or an equivalent combination of education and experience
Watson Pharmaceuticals - 20 months ago