The Microscope Product Specialist is responsible for the care and support of Optics Planet Inc.'s most sophisticated customers. The position calls for the ability to inform and explain to customers about the features and benefits of the most technically demanding instruments represented in our vast product offerings. Product Specialists also share their passion for the products they service with other groups within the organization to help improve the overall customer experience. The specialist will also serve as a product manager and will help in business development of the entire microscopy business unit.
Primary Duties and Responsibilities
Achieve sales and profitability targets for the microscope product segment
Solicit requests for proposal, work up Bid specifications and submits Bids on a timely basis
Answer incoming telephone and email inquiries from prospective and existing customers
Respond to customer product and technical inquiries by phone, fax or e-mail
Develop new and/or expand business with existing customers through introduction of new products, presenting product information, explaining product features and distinctions
Assist end-users in understanding and utilization of the equipment by providing appropriate technical application expertise
Serve as a Product Manager for the company's microscopy line
Run the company's microscopy line as a key business unit with the intent to position Optics Planet as a strong distributor of microscopes and microscopy products
Qualifications, Skills & Requirements
Associate's or Bachelor's Degree in a technical field (Optics, Electronics or Mechanics)
Minimum of 3 years combined experience in Microscope sales or marketing
Knowledge of principles and methods for showing, promoting, and selling technical products and services
Ability to work consultatively with customers to identify and select the most appropriate product for their particular application
Strong communication skills
Ability to handle phone calls and email
Ability to listen and understand as well as communicate information and ideas verbally and in writing
Knowledge of MS Office applications (such as MS Word, MS Excel), email programs, and Internet browsers
Business experience in microscopy as a product manager or business development manager
Candidate must be extremely comfortable in interacting with highly specialized academic and industrial users. The position requires the ability to act as the intermediary between the customer, Optics Planet and our suppliers and vendors. The ultimate goal is to delight the end-user by delivering the perfect tool to him or her in a timely and cost effective manner.
OpticsPlanet - 10 months ago
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