The Microsoft CRM Administrator is responsible for the administration of the Company’s Microsoft Dynamic CRM systems and working with CRM developers in the design and development of Microsoft Dynamic CRM user interfaces, workflows, plug-ins, and reports. The Microsoft CRM Administrator will work with business users in gathering their business requirements and developing solutions in Microsoft Dynamic CRM 2011. The CRM Administrator will also work with the Data Warehouse Development Team and Decision Support Group to support CRM reporting through BusinessObjects.
The Microsoft CRM Administrator/Developer’s CRM administration responsibilities include:
Installing the Microsoft CRM software
Configuring the Microsoft CRM software
Maintaining the Microsoft CRM software
Upgrading the Microsoft CRM software
Administering user security
Providing users with technical support
The Microsoft CRM Administrator CRM development responsibilities include:
Gathering business requirements
Assisting CRM development team in the preparation of functional and technical specifications
Performing development work using the CRM application interface
Assisting in the development of CRM POC prototypes
Deploying development work
Assisting CRM development team in the documentation of development work
Working with CRM developers on all aspects of the SDLC
Following Microsoft CRM development best practices.
This position interacts with the appropriate business functions, end-users, business process teams, IT teams, and consultants. The Microsoft CRM Administrator works collaboratively within the enterprise to ensure that the CRM implementation is aligned with the businesses’ needs.
Search Words: Customer Relationship Management, CRM, CRM Development, CRM Administration, CRM Business Requirements
College degree in Computer Science; or equivalent experience
Strong proficiency and experience in Microsoft Dynamic CRM 4.0 and 2011
Minimum five years of experience administering Microsoft Dynamic CRM
Minimum five years of experience working with developers on Microsoft CRM customizations including the development of modules, plug-ins, user interfaces, workflows, and reports
Minimum five years experience working with Microsoft SQL Server databases
Experience installing, configuring, and maintaining Microsoft Dynamic CRM 4.0 and 2011 systems
Experience installing and supporting the Microsoft Dynamic CRM outlook client
Strong proficiency analyzing business process and translating them into effective CRM solutions
Must have ability to work with business users gathering requirements, translating those requirements into a technical solution acceptable to business users
Possess a project oriented approach to CRM design and development work
Working knowledge of MS Office products including MS Word, Excel, PowerPoint, Visio and Project
Requires excellent written and oral communication skills
Ability to manage a heavy workload and achieve results while meeting project deadlines with minimal supervision
Must be a team player
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