Microsoft Field Technician Level II
Atomic Data - Minneapolis, MN

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Atomic Data LLC is currently seeking an outgoing customer focused Microsoft On site Engineer to join our team MS Field Tech Level II must be able to configure support and maintain intermediate infrastructures in a Data Center environment related to Microsoft Server architectures Solves complex technical issues involving the performance and status of desktop software resources and in particular performs initial diagnostics and resolves the majority of users operational problems during the first contact Individuals achieving this level have significant handson experience supporting all levels of local and remote users in small to midsized companies that employ a wide variety of software hardware and peripheral equipment Team members must also have the ability to troubleshoot basic computer problems and have strong analytical capabilities and decisionmaking skills Team members are selfmotivated and able to work with minimal supervision Primary Responsibilities 2nd Level escalation point for troubleshooting of server related issues in a Microsoft Server environment Configure custom infrastructure solutions for Data Center customers Operate and optimize existing Microsoft Applications Provide technical updates to managers and customers during implementation and troubleshooting processes via various sorts of documentation Understand and deliver on ticket escalation expectations Own the responsibility of your tickets by ensuring statuses are kept current documentation is clear and issues are resolved Solid ability to communicate effectively with both technical staff and end users by providing exceptional client service skills Is an escalation point for Help DeskNOC team and able to provide support and resolution for Level I and Level II trouble tickets Ability to travel to customer or other Atomic sites must own a vehicle Must have a proven ability to determine workable solutions to complex problems in a timely manner Coordinate small projects initiatives under the direction of department management Attends to obligations and supports other company initiatives as directed Qualifications Intermediate skills in Windows 20002K32K8 Server and desktop operating systems including Windows Cluster Services NLB and other methods of high availabilityfailover Intermediate skills in MS Active Directory core infrastructure services (DNS DHCP SMTP etc) and automation and scripting ( Perl etc) Intermediate skills with Microsoft Exchange 200320072010 Intermediate skills in Microsoft SQL server Microsoft IIS patch management and supporting NET applications Flexibility to support 24 7 operations Advanced and proven experience achieving and maintaining 99999 availability of networks and network services Strong analytical and creative problem solving skills for design creation and testing of complex systems Strong interpersonal skills to interact with customers senior level personnel subordinates and team members Strong organization skills to prioritize work balance and lead complex projects Ability to think independently solve complex technical LAN issues and willingness to work in a team environment Must meet performance standards including attendance and punctuality Must have the ability to multitask organize and document many task at one time Adaptable to new technologies Able to handle process and procedure dynamics (constantly changing environment) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed Must be willing to work flexible hours and being on-call
Dice - 19 months ago - save job - block
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About this company
MAKING IT SERVE THE NEEDS OF BUSINESS. Whatever the size of your business, however complex your IT needs, Atomic Data can identify,...