Microsoft Platform Engineer
FuelQuest - Green Bay, WI

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At FuelQuest our mission is to be the preferred partner of companies dedicated to better controlling and managing their costs and margins by delivering value-based solutions and services complimented by world-class support. We are committed to deliver measurable value to our customers and to continually expand that value through improvements to our solutions and processes. These improvements are enabled by our highly motivated team of industry and solution experts collaborating in an environment of teamwork, empowerment and accountability.

We are currently seeking a Microsoft Platform Engineer for our Green Bay, WI office.

This role will be responsible for the technical operations and readiness of our Microsoft Platforms. This person will be responsible for meeting, improving and developing Service Level Agreements and Operation Level Agreements to our staff and our customers. In addition this role will ensure technical readiness of Microsoft Platforms for new and existing services.

An understanding and experience in maintaining a customer facing service delivery platform is a must. The responsibilities of this role will be divided between project work, problem resolution and incident management including day-to-day service desk monitoring and on call rotation with other team members.

This role will serve as the lead Microsoft SME and be responsible for working with other team members to develop Microsoft skills across the team. This team member will also be expected to improve their skills in areas of networking, Linux, as well as our custom systems.

Required Skills:
  • Experience handling on-call rotation.
  • Prefer experience supporting Linux/Unix systems.
  • Prefer experience supporting IP phone systems.
  • Strong written and verbal communications skills also required.
  • Prefer experience supporting Wireless network and mobile devices.
  • Experience working in a fast-paced customer service environment.
  • Knowledge of storage technology such as CIFS, NFS, SAS, FC and iSCSI.
  • 5+ years in a lead / senior role managing Microsoft Active Directory and a Multi-Server Exchange and/or SQL Server platforms. Deployment and operation of Active/Passive or Active/Active Clustering technologies in support of Microsoft platforms.
  • 10+ years experience of managing Microsoft Windows servers and user workstations.
  • 3+ years of experience planning and executing of server upgrades, migrations, and virtualization.
  • 3+ years experience responsible for a customer supporting production platform including Microsoft Server 2008 R2, Exchange, and SQL Server.
  • A proven track record of developing and implementing standards and procedures that facilitate operations and documentation for technical build support.

Education and Certifications:
  • MCSE or MCTS.
  • ITIL v2 or v3 Foundation.
  • PMP Certification desirable.
  • Bachelor degree in Computer Science or equivalent.

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