The Military Admissions Advisor is responsible for working in our military student support center contacting and advising active military, veterans, their spouses and dependants in the various degree and certificate programs over the phone. Utilizing Kaplan University's Admissions process, the Military Admissions Advisor will provide accurate information regarding academic programs, application requirements and enrollment procedures. In addition, the Military Admissions Advisor will provide any Admissions related information to the student, while exercising the highest levels of integrity in customer service throughout the student's experience at Kaplan University.
Key Job Responsibilities
To advise and counsel the students through the Admissions process and facilitate the collection of all required Admissions documents relevant to the first term start. To conduct interviews and evaluate each prospective student based on his/her needs, desires, interests, qualifications, motivations, and commitments. To convey only accurate, independently verifiable information in the proper context to enable applicants to make well-informed decisions to attend Kaplan University. To know, maintain, adhere to, and comply with all applicable corporate, state and federal regulatory rules and policies for Admissions as prescribed by Kaplan University and the Department of Education. To maintain continual contact with the student, providing the highest level of customer service throughout their journey at Kaplan. Provide accurate and timely information regarding academic programs, application and enrollment procedures and requirements as well as any Admissions related information to the student. To be responsible for keeping current with program changes as well as to participate in programs for self-improvement and career development. To ensure prospective students have realistic expectations regarding their course of study by adhering strictly to established standards for Admissions. To act ethically and with integrity that is above reproach and fulfills all requirements of the Kaplan University Admissions Code of Conduct document. To facilitate interdepartmental communications between Admissions, Financial Aid, Student Services, and Academics for the purpose of enhancing the Admissions Process and creating a positive team oriented atmosphere. To ensure that adequate, accurate and timely student records are created and maintained during the Admissions Process and are forwarded to other departments as appropriate. To assist other members of the Admissions department in routine and occasional activities as defined by your supervisor, and to perform other duties as assigned by the Admissions management.
- Bachelor's Degree
- 6 months of Kaplan University Admissions experience. (Advising/counseling, marketing, education, or other direct consultative customer facing role. ) - Working knowledge of MS Office Suite - Excellent communication and interpersonal skills. - Ability to communicate accurately and positively by telephone, email and other media to students and internal customers. - Ability to provide exemplary customer service with a wide variety of individuals who possess varying educational backgrounds and life experiences. - Ability to quickly learn how to use a database management system. - Responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers. - Maintains high standards despite pressing deadlines. - Plans work and carries out tasks without detailed instructions. - Responds to requests for service in a timely and thorough manner; does what is necessary to ensure student satisfaction; prioritizes student needs. - Familiar with military benefits. - Knowledge of the differences between branches of the military. - Passing score on Office and Grammar test - Successful Completion of Impact training (minimum of 2 Impact Trainings every 6 months) - Mentor Certification (Optional)
- Prior military experience.
Kaplan - 17 months ago
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