Mobile Operations Engineer Facebook -
Menlo Park, CA
Facebook is seeking an experienced Mobile Ops Engineer. The position is full-time and is based in our main office in Menlo Park. There are minimal travel requirements for this position. Responsibilities
Work on mobile infrastructure systems including SMS systems, push notifications, and other types of messaging Design and implement software systems for management of mobile infrastructure Review code, create tests, and document software systems for mobile products Engineer tools for scalable, reliable infrastructures for queuing of messages, carrier binds, VPNs, etc. Define, plan, and successfully execute high-value projects to improve mobile infrastructure, monitoring, and automation Work through all facets of the carrier lifecycle (bringing new carriers onboard, troubleshooting connection issues with current carriers, and removing carriers) Work directly with site reliability operations, application operations, and infrastructure engineering teams to improve performance and reliability of mobile products, as well as to continue infrastructure growth Externally as well as internally facing – have the ability to interface directly with carriers and internal engineering teams Triage issues according to priority and work with engineers to resolve Create and maintain carrier onboarding information and technical documentation Serve in an on-call rotation as an escalation contact for service trouble incidents Work to improve and automate related processes and reduce human interaction required Take on additional projects in the mobile infrastructure or mobile engineering realm Requirements
3-5 years of work experience in the mobile space Expert understanding of SMS/MMS/notification/messaging systems and related infrastructure management BS in Computer Science or equivalent advanced degree Experience working with mobile security Expertise in Shell, PHP, Perl, or Python Strong customer service skills and ability to work cross functionally Experience partnering with external vendors
