Communicates with members concerning credit union products and services with emphasis on Mortgage Loan products such as mortgage loans, home equity, improvement loans, refinances, and cash out on loans. Answers general questions for the member and directs the member to appropriate department for specialized services. Originates pre-qualification for mortgage lending. Prepares loan applications with member and schedules appointments for the member with a mortgage loan officer to finalize paperwork. Performs all other duties as assigned. Implements and performs according to the established TDECU REAL standards.
Essential Duties and Responsibilities:
(To perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, knowledge, skill, and ability as listed in representative fashion: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position - this listing of essential duties is not all inclusive, but representative, other duties may be assigned.)
1. Member Service
Processes and originates pre-qualification for mortgage lending to include primary residence, secondary homes, investments properties, and land loans based on applicable credit reports, income verification, and other financial assets.
Provides members with information on mortgage rates, service charges, restrictions, closing costs, and other relevant mortgage lending information.
Prepares loan applications and schedules member appointments with a mortgage loan officer to finalize paperwork.
Educates members on TDECU mortgage loan services and promotions including home equity, improvement loans, refinances, and cash out on land loans, answers general questions, and directs members to appropriate department for specialized services.
Contacts members regarding expired or stale loan applications (60 days) and/or issues on applications to include mailing for a 7 day or withdrawal letter and completes Home Mortgage Disclosure Act (HMDA) reporting.
Answers member calls regarding mortgage products including pre-qualification, applications, servicing, origination, and all other operational functions for Real Estate services.
Cross sells credit union products and services to loan customers as need arises.
2. Real Estate Administration
Researches and distributes secondary market and other competitor rates by assessing and recommending daily rate processes.
Downloads and processes internet applications submitted by members for the Allied web site into Calyx system and contacts members upon approval or denial.
Verifies and audits real estate loans applications for signature accuracy, corrections and possible errors, and discards pending loans over thirty days old.
Monitors and processes Home Mortgage Disclosure Act (HMDA) reporting on a daily basis to ensure accuracy and compliance with regulatory guidelines.
3. Departmental Assistance
Assists with a variety of administrative duties including ordering departmental supplies, lobby preparation, receptionist duties, and processing mortgage payments.
Implements and performs according to established TDECU REAL Standards leading by example.
Travels to other TDECU branches to train branch staff on basic mortgage questions and how to set appointments for the mortgage lending team.
4. Community Relations
Actively participates in community relations activities and groups to represent the Credit Union.
(Education, Experience, Knowledge, Skills, and Abilities)
High School diploma or equivalent experience is required.
Additional training is preferred.
Level 1: May require up to one year of similar or related work experience.
Level 2: One to two years experience including familiarity with mortgage loans, financial transactions, credit reporting, etc.
Level 3: Two to three years of similar or closely related work experience is required.
3. Knowledge, Skills, and Abilities
Knowledge in new accounts, consumer and mortgage lending, and banking procedures preferred.
Strong working knowledge of relevant computer software including Microsoft Office.
Ability to prioritize tasks, organize, negotiate, and make important decisions.
Ability to communicate effective both verbally and in writing.
Must meet and comply with all requirements outlined in the SAFE act.
Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit. An employee must frequently life and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds to perform essential position functions.
Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
The noise level in the work environment is usually moderate.
Regular attendance is an essential function of this position. This means that the employee is required to report to work on time and must remain available to clients during scheduled hours.
This position requires face-to-face interaction in person or by telephone and e-mail with customers, clients, and vendors.