Servicing quality control activities, internal control reviews and administrative support of Mortgage Servicing.
Duties and Responsibilities:
Responsible to coordinate and assist sub-servicer with required quality control activities for investor/guarantors and GSEs, to include compilation, review, resolution and collection of related materials for both servicing retained and portfolio owned mortgages.
Responsible to perform sub-servicer internal control reviews.
Responsible for reviewing REO expense claims from sub-servicer for payment on AKUSA owned loans.
Responsible for obtaining MSA Manager approval on vendor invoices.
Responsible for providing management with monthly feedback regarding review findings and customer service vendor issues.
Coordinate with sub-servicer to ensure timely receipt, application and turnaround of PMI, VA, FHA and USDA claim funds.
Responsible for coordinating and tracking repurchases and make whole requests of investor owned loans to include requests of repurchase figures, funds and investor transfer.
Coordinate with MSA and/or MSA Default Manager in tracking of GNMA loan repurchase on REO loans.
Prepare and distribute daily/monthly and annual delinquency and servicing reports as directed by MSA Manager.
Assist MSA Manager with tracking outstanding servicing center issues.
Assist MSA Officer in timely and accurate processing, including, but not limited to: electronic payment plans, payment issues/research, payoffs, quotes, modifications, replats, easements, partial releases, service released issues, ARM conversions, loss mitigation activities, multifamily activities and related documentation consistent with investor insurer and/or guarantor requirements.
Assist MSA Officer on escalated issues between AUMC staff and sub-servicer on mortgage issues.
Perform other duties as assigned. Qualification Requirements:
Education - High school diploma or equivalent
Experience Required - Not applicable
Skills - Minimum three years experience in mortgage servicing. Minimum two years experience in customer service or default servicing. Must have strong oral and written communication skills, ability to work independently, have demonstrable administrative and interpersonal skills, and possess leadership abilities, ability to work effectively under pressure and with difficult borrowers. Aptitude for problem solving with the ability to analyze situations. Proficient at personal computer operations to include working experience with excel and a basic knowledge of accounting and bookkeeping procedures. Thorough knowledge of mortgage documents and terminology preferred.
Tenure - Not applicable