Provide first line Help Desk Support for all systems/software administered by Mortgage Systems.
Duties and Responsibilities:
Answer user questions and troubleshoot problems; both on the Help Desk telephone and from the Real Estate Systems inbox for all systems/software administered by Mortgage Systems.
Set up new users, transfer users within Mortgage and Real Estate, and deactivate users in all systems administered by Mortgage Systems. Create user accounts on the MortgageBot website; request originator websites and process other routine change requests as necessary.
Perform data input in the mortgage loan origination system, including but not limited to copying loans; cleanup and assignment of MortgageBot applications; data corrections as directed by Closing Department;
Administer appraiser and internal user profiles in the Appraisal Ordering System.
Troubleshoot system errors with users; communicate issues to management.
Process and distribute recurring reports as required by the Mortgage Systems Administrator.
Verify all closed loans are correctly sent to LandSafe Servicing each day.
Perform other duties as assigned. Qualification Requirements:
Education - High school graduate or equivalent.
Experience Required - Not Applicable
Skills - Excellent customer service skills. Must also possess excellent interpersonal and communication skills, and be capable of working in a team environment. General PC knowledge and experience with LAN\WAN based systems preferred. Must have an aptitude for data processing functions and able to efficiently multi-task. Mortgage or real estate experience with knowledge of processing and closing functions preferred.
Tenure - Mortgage Systems Technician II, category 11, requires one year tenure in the Mortgage Systems Technician I position with performance that meets or exceeds expectations. Mortgage Systems Technician III, category 10, requires one year tenure in the Mortgage Systems Technician II position with performance that meets or exceeds expectations.
Alaska USA Federal Credit Union - 2 years ago
Alaska USA is no half-baked financial institution. The member-owned credit union provides financial services to more than 435,000 members...