Position is scheduled 8am-5pm, Monday-Friday and involves front line customer service.
Performs a wide variety of routine and complex clerical and staff support for the Motor Vehicle Division. Under general supervision, incumbent analyzes, regulates and enforces statutory requirements for all state and federally mandated title and registration laws. Assists citizens in licensing, titling and filing motor vehicle documents. Collects statutory motor vehicle revenues including but not limited to all sales and use taxes. As an agent for the Department of Revenue, verifies all legal documents for compliance of state and federal laws. Insures that Department of Revenue rules and regulations are adhered to as well as Broomfield departmental policies and procedures. The incumbent works in partnership with other employees, departments/divisions, external entities, and the public in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs or services provided by other departments, divisions, and external entities.
Essential Required Tasks/Examples of Duties:
(Persons hired in this position must be able to perform all the essential tasks required by the position. The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. Broomfield retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.)
Performs routine and complex clerical work. Maintains confidentiality of information consistent with applicable federal, state and county rules and regulations. Interacts with customers, employees, staff and the public to resolve problems, answer questions, complete forms, process licenses and fees and provide information related to the Motor Vehicle area. Assists the public by researching information needed, solving complex issues, submitting negotiable documents for final processing and determining the elements needed to conduct a rightful motor vehicle transaction of any type. Verifies title documents by utilizing appropriate reference manuals and materials to determine legal qualifications and insure accuracy. Authenticates completeness and compliance with all state and federal laws. Confirms title and registration revenues due and establishes proper sales and use tax rates to be paid by the citizen. Assesses filing and release requirements as well as fees needed. Substantiates citizens’ legal addresses and identification. Assists with a variety of off counter work including, but not limited to, dealer and financial institution submitted documents, title and registration processing, security agreement filing and archival, mail requests, and correspondence processing. Issues all license plates, annual validation tabs, Americans with Disabilities Act placards and plates, and temporary permits conforming to Air Care Colorado regulations and Colorado Auto Insurance standards set by law. Establishes and/or maintains files, records and reports from a variety of materials requiring considerable knowledge of motor vehicle practices and procedures. Searches files and retrieves information. Operates office equipment as required. Must be able to lift boxes of license plates, permits or supplies weighing up to 25 to 30 lbs. and move to proper location for use. Serves as a representative and maintains compliance between the Department of Revenue and the City and County of Broomfield. Assists in other areas of the Clerk and Recorder Department as needed.
Operates a personal computer utilizing MS Office software programs such as Word and Excel as well as other types of internal file maintenance programs to create concise and accurate correspondence to dealers, financial institutions, taxpayers, city and county officials, co-workers and other City/County personnel as well as to enter, store and retrieve data when necessary. All data, documents and entries must be verified for total accuracy. Summarizes data in preparation of required reports. Operates a motor vehicle. Identifies and recommends improvements in divisional and departmental operations to ensure support functions are efficient and cost effective. Takes proper safety precautions, anticipates unsafe circumstances and acts accordingly to prevent accidents. Uses all required safety equipment. Serves in a supporting role to other activities in the Clerk & Recorder Department including but not limited to elections and Central Records Office functions. Performs related duties as required.
Training - High school graduate or GED equivalent preferably with some course work in general office practices such as word processing, simple bookkeeping, and filing.
Experience - Two years of increasingly responsible clerical experience which includes cash balancing/receipting, explaining complex policies, and high volume customer service, including some experience within a County Motor Vehicle Division.
Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits.
Necessary Special Requirements - Must be at least 18 years of age. Applicants must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: applicable testing, oral board, reference checks, background check including local police check and sex offender check, drug screen, and fingerprint checks through CBI/FBI.
The work environment characteristics described here are representative of those an employee encounters while performing the essential junctions of the job. The noise level in the environment is moderate and can result in some distraction. Work is generally scheduled Monday through Friday. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, talk, stoop or hear. The employee is occasionally required to walk; use hands to finger, handle or feel objects, tools or controls; and reach with hands and arms. Physical demands are described as medium (exert up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and up to 10 lbs. of force constantly to move objects). Data entry and other tasks may require sitting at a computer for extended periods of time. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.