Mudder Services Associate
Tough Mudder - Brooklyn, NY

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Tough Mudder is growing. Fast. And to keep up with our explosive growth, we’re looking to build on our biggest strength: Our People . Our mission is ‘to create unconventional, life-changing experiences’ and we’ve built a culture to reflect that philosophy, full of quirky overachievers who are smart, passionate, and great at what they do.

The breakout success of the Tough Mudder brand has created an overwhelming amount of opportunity, and we’re looking for the best and brightest to join us. In just three years, we’ve grown from three events to 60 and are projecting more than $150 million in revenue in 2013, making us one of the fastest growing companies in the world.

We believe that Tough Mudder offers a once-in-a-lifetime opportunity for those humble few who share our vision of delivering great experiences for our customers and for ourselves. We are looking for people who want more than a job or even a career - they’re seeking an enlightened lifestyle. As a member of TMHQ, you’ll be given an opportunity to push your boundaries and find out what you’re really capable of, to work with and learn from incredibly smart people, and to enjoy the journey of building a world-class events organization.

We work out of a beautiful office in New York’s creative capital, DUMBO, living and breathing the ethos of the event we’re so proud to deliver to the world. Sound like something you can get on board with? Watch this video for more information and then apply!

The Job:
We're looking for a bright and energetic Mudder Services Associate to assist the Tough Mudder Customer Service department in addressing any and all inquiries related to Customer Experience at Tough Mudder. The role requires a forward strategic thinker who will strive to improve pre and post event communication and customer service process and systems. This role will report directly to the Head of Mudder Services and will be responsible for every day customer service related tasks and work with other functional areas on a number of key initiatives to improve overall customer experience and customer satisfaction.

The Work:
Direct customer communications, responding to all transactional Tough Mudder email inquiries. Highlighting key issues with our pre and post event production Create and deliver customer projects to implement within Mudder Services Provide exceptional service to our customers

The Traits:
Strong people skills. We need someone who values people, relationships and will make a personal connection with Tough Mudder’s customers - mindset that this is more than a job. This person needs to have a innate sense of respect and care for our customers . Able to prioritize work, set expectations and adhere to deadlines. Needs to have an understanding of which customer issues should be prioritized and dealt with first. Organized & highly detailed oriented. Has the ability to create system to keep track of work load and/or multiple projects. Must be a problem solver and display ability to flag issues before they arise and create innovative ways to meet customer needs. Creativity is a must. Excellent written, verbal & communication skills. Must be able to write, type and speak to our customers , as a representative of TMHQ. Comfortable with temp-to-perm position.

The Experience:
1-2 years of relevant customer communications experience. A recent, eager college grad. Someone who is looking to build their career with a fast-paced company like Tough Mudder. Bachelors degree required.

About this company
3 reviews
Tough Mudder is growing. Fast. And to keep up with our explosive growth, we’re focused on building our biggest strength: Our People....