Multimedia Infrastructure Engineer, Global Service Operations
JPMorgan Chase - Jersey City, NJ

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130093375

Job Description

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.

Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.

Multimedia Application Engineer is responsible for all aspects of the service life cycle

-- including service strategy, technology and functional roadmap, requirements gathering and analyzes. In-house and third party products feature and API analysis, architecture and engineering design, product prototyping, development and testing, creating service and end user documentation. Providing level 3 support, service demand forecast, as well as service remediation.

2-5 years of experience in Information Technology, with an emphasis on Multimedia technologies, application development, automation and integration.

Experience with information technology product management and strategy formation

Experience with a software development lifecycle, agile development

Strong Web Application Development, Database Design and scripting skills

Ability to document a strategy, socialize it and influence others

Understanding of protocols – SIP, H323, H320, TCP/IP, UDP, HTTP, HLS

Networking fundamentals – MPLS, multicast, QoS, call admission control, latency, content distribution network, firewall traversal

Excellent communication skills

Excellent relationship management skills

Experience working with culturally diverse teams and with geographically distributed teams/vendors

Qualifications

2-5 years of experience in Information Technology, with an emphasis on Multimedia technologies, application development, automation and integration.

Experience with information technology product management and strategy formation

Experience with a software development lifecycle, agile development

Strong Web Application Development, Database Design and scripting skills

Ability to document a strategy, socialize it and influence others

Understanding of protocols – SIP, H323, H320, TCP/IP, UDP, HTTP, HLS

Networking fundamentals – MPLS, multicast, QoS, call admission control, latency, content distribution network, firewall traversal

Excellent communication skills

Excellent relationship management skills

Experience working with culturally diverse teams and with geographically distributed teams/vendors

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job

Engineering

Primary Location

US-NJ-Jersey City-NOC 5 - 575 Washington / 02969

Organization

Global General Services

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Travel

No

JPMorgan Chase - 9 months ago - save job - block
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