Muscatine Branch Team Member
Van Meter Industrial - Muscatine, IA

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Job Title: Branch Team Member

Department: Distribution and Services

Reports To: Supervisor/Manager

FLSA Status: Non-Exempt

Revision Date: May 2011

Summary:

The Branch Team Member plays a crucial role in supporting our purpose of being our customers’ competitive advantage by serving as a key interface and essential resource for our customers. This position may serve one or a combination of the following functions for the branch location; counter support, delivery services, and a variety of warehouse duties. Regardless of the function being performed, this individual always displays a positive attitude and excellent customer service. This individual promotes our culture, our 5 P’s and our purpose to be our customer’s competitive advantage.

Key Responsibilities & Essential Functions:
  • Service the business and industrial establishment customer as well as walk-in customer by providing projects or information on products or services
  • Pick, prepare, ship or receive orders in an efficient and accurate manner
  • Maintenance of will-call orders to include calling customers, canceling old orders, etc.
  • Deliver products to local customers
  • Load and unload the vehicle in a safe and efficient manner
  • Adhere to all company safety policies and initiatives
    • Maintain compliance with all Department of Transportation requirements
    • Maintain vehicle, counter area, displays and warehouse dock cleanliness and order
    • Picks customer orders using an RF scanner, wire cutting equipment, motorized cart and/or fork lift
    • Estimate date of delivery to customer, based on knowledge of own vendor’s production and delivery schedule
    • Communicate effectively with department leads and branches on all job related issues
    • Provide project demonstrations to qualified customers on request
    • May be responsible for customer courtesy items
    • Build and maintain customer relationships
    • Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained
    • Promote profitability and sales growth initiatives
    • Cross-train in all departments of warehouse
    • Facilitate the returns process
    • Perform cycle counts, maintain inventory integrity and location accuracy
    • Support team members by participating in team lifts
    • Participate in warehouse process improvements
    • Provide coverage in areas of the warehouse in which staffing is low and work level is high
Required Skills Critical Success Factors:
  • Ability to learn, grow, and adapt to change
  • Execute duties with the highest regard for safety, continuous improvement, and cost reduction
  • Strong customer focus orientation
  • Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
  • Ability to work collaboratively with all areas in the branch
  • Ability to work well in a team atmosphere
  • Self motivated with strong problem solving ability
  • Willingness to give and receive constructive feedback
  • Excellent communication and interpersonal skills
  • Ability to analyze workload and establish priorities with time sensitive deadlines
  • Ability to analyze, identify & then follow up to resolve discrepancies
  • Ability to develop rapport with customers and peers
  • Ability to effectively and safely navigate a motorized cart and fork lift
  • Exhibits a strong work ethic and a positive attitude
  • Detail orientated
  • Dependable
Required Experience Job Requirements/Specifications:
  • High School Diploma or GED required
  • Previous distribution experience preferred
  • Previous customer service experience preferred
  • Ability to lift 100 lbs
  • Able to meet and maintain qualifications required by DOT
  • Demonstrated computer skills
  • Able to work with Excel documents
  • Class B CDL preferred; in some locations it is required
  • Knowledge of Eclipse preferred
  • Knowledge of handheld RF scanner is a plus
  • Ability to operate lift truck equipment

Work Environment & Physical Demands:
  • O=Occasional, less than 1 time per week
  • S=Some, less than 1/3 of the time
  • F=Frequent, from 1/3 to 2/3s of the time
  • C=Consistent, more than 2/3s of the time
  • B=Blank, not required

Physical

Requirements

O

S

F

C

Environmental

Requirements

O

S

F

C

Sitting

X

Works alone

X

Standing

X

Works with others

X

Walking

X

Customer contact

X

Lifting

X

Non-Standard Shift work

X

Carrying

X

Extended day

X

Pushing

X

Cold X

Bending @ the waist

X

Heat X

Twisting upper body

X

Temperature changes

X

Climbing

X

Wet X

Balancing

X

Humid X

Kneeling

X

Noise X

Crouching

X

Vibration

X

Crawling

X

Confined area

X

Reaching

X

High places

X

Working with hands

X

Work indoors

X

Working with fingers

X

Work outdoors

X

Talking

X

Mechanical hazards

X

Hearing

X

Electrical hazards

Vision acuity-near

X

Explosive materials

Vision acuity-far

X

Fumes X

Depth perception

X

Odors X

Field of vision

X

Dusts X

Vision adjustment

X

Mists X

Color vision

X

Gases X

Driving

X

Poor ventilation

X

Team lifting

X

Other

The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.

Van Meter is an Equal Opportunity Employer

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