The University of Washington (UW) is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
UW Information Technology (UW-IT) has an outstanding opportunity for a Network Specialist.
Network Specialists in the Network Operations Center support a state-of-the-art data and telecommunications network environment that is based on Internet protocols. This support is provided primarily for the UW academic and medical center communities, but also for the State of Washington, K-20 Telecommunications Network, the Pacific-Northwest Gigapop, and Pacific Wave.
Positions at this level exercise full use and application of standard principles, theories and concepts related to computer networking and provide solutions to a variety of moderately complex problems. They establish and implement new or revised procedures. They execute established corrective actions necessary for the continued operation of the networks managed by UW-IT, and to escalate to more senior staff or support groups as necessary.
A Network Specialist in the Network Operations Center is expected to provide professional customer service over the phone and via electronic communication. They must be capable of communicating complex technical concepts in a clear manner to non-technical users. They must be full competent with trouble ticket applications, network monitoring systems, and troubleshooting techniques and tools. Knowledge of the ITIL framework would also be useful
UW Information Technology's constituency, and therefore that of this position, is the entire University. UW Information Technology operates a large TCP/IP-based data network, including several router centers on the Seattle campus with connections to well over 200 campus buildings, as well as the Tacoma and Bothell campuses and numerous remote sites. UW Technology is responsible for the design, implementation, and operation of networks for UW Medicine (including the three hospitals and numerous neighborhood clinics). In addition, UW Technology designs, implements, and operates regional networks and services for affiliated organizations, which provide services to regional and international partners, and the Washington State K-20 network supporting State public educational institutions with over 450 routers.
This position requires in-depth knowledge of the OSI 7-layer model and experience with the following network technologies and protocols:
Layer1: Ethernet, Wi-Fi, T1/T3, Optical transports such as DWDM
Layer2: Ethernet, Wi-Fi, VLANS, LACP, MLPPP
Layer3: IPv4, IPv6, OSPF, BGP, MPLS, Multicast
Other: SNMP, VOIP, DHCP, DNS, Routing and number registries
Knowledge of the ITIL framework would also be useful
The NOC is staffed 24*7 including all holidays. Staff are expected to cover for holidays, vacations and other absences. Usual shift patterns are: first (0700-1600), second (1100-2200), third (2100-0800).
-Bachelors degree in Computer engineering, computer science, or related field; or equivalent experience.
Minimum work experience:
-Minimum of two years' experience network troubleshooting and incident management in a large and complex network environment.
-Capable of communicating complex technical concepts in a clear manner to non-technical users. -Competent with trouble ticket applications, network monitoring systems, and troubleshooting techniques and tools.
-This position requires knowledge of the OSI 7-layer model and experience with many of the following network technologies and protocols:
*Layer1: Ethernet, Wi-Fi, T1/T3, Optical transports such as DWDM
*Layer2: Ethernet, Wi-Fi, VLANS, LACP, MLPP
*Layer3: IPv4, IPv6, OSPF, BGP, MPLS
*Other: SNMP, VOIP
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
-Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
-Ability to work independently as well as part of a team.
-Knowledge of ITIL
-Experience in a research university.
Condition of Employment:
A satisfactory outcome from a criminal background verification may be required prior to hire.
-This is an essential position and is required to report to work when UW suspends operations.
-The Network operations Center operates an on-call rotation to ensure coverage during unexpected events.
-This position is for third shift 4*10: (2100-0800) Saturday/Sunday-Tuesday/Wednesday
Part of the application process for this position includes completing an on-line cover letter assessment and the Employment Eligibility Assessment to obtain additional information that will be used in the evaluation process. The assessment(s) will appear on your screen for you to complete as soon as you select "Apply to this Position" on this job announcement. Once you begin the assessment, it must be completed at that time. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until the assessment is complete.
University of Washington Medical Center - 13 months ago