NGS Change Request Coordinator 64944 MH
WellPoint - Indianapolis, IN

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An independent subsidiary of WellPoint, Inc, National Government Services (NGS) is one of the largest Medicare contractors in the country, serving nearly 200,000 providers and suppliers and over 20 million customers with Medicare in 20 states and five U.S. territories.

Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

Our NGS Change Request Coordinator is responsible for the communications between Centers for Medicare Medicaid Services (CMS) and National Government Services (NGS) for all contracts with regard to changing contractual requirements. Primary duties to include, but are not limited to: Reviews, analyzes, assigns, and tracks all Change Requests (CRs), Technical Direction Letters (TDL’s), and Provider Termination Notices. Collects and closes all final documentation and management approvals. Serves as a subject matter expert for all operational areas and assigns tasks to all of NGS to ensure compliance with the CR, TDL, or Term Notice. Provides guidance to the operational areas with regard to CR interpretation, coordination with other areas, communicating impact to CMS, establishing if CR is within Statement of Work and capturing financial impact. Identifies, tracks and implements process improvements. Audits the front end process, prepares and audits monthly/quarterly CR reports. Reviews other contractors comments for relevancy to NGS contracts and alerts operational areas of pertinent information. Meets with CMS during CR audit and reviews.

Job Qualifications

The NGS Change Request Coordinator requires a BA/BS degree in a related field; 3-5 years of experience as an Action Plan Coordinator; 5 years of Medicare operations experience; or any combination of education and experience, which would provide an equivalent background.

WellPoint is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine, and is a 2012 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company please visit us at
Once an offer is accepted, all external applicants are subject to a background investigation
and if appropriate, drug testing. Offers of employment shall be contingent upon
passing both the background investigation and drug testing (if required).

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WellPoint, Inc. (WellPoint) is a health benefits company serving 35 million medical members, as of December 31, 2008. The Company is an...