NGS Infrastructure Services Analyst I Sens 66491
WellPoint - Indianapolis, IN

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An independent subsidiary of WellPoint, Inc, National Government Services (NGS ) is one of the largest Medicare contractors in the country, serving nearly 200,000 providers and suppliers and over 20 million customers with Medicare in 20 states and five U.S. territories.

Bring your expertise to our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine.

Responsible for providing the first level of operational support for infrastructure systems, networks and services. Primary duties may include, but are not limited to:

Provides first level trouble resolution and solves simple or repetitive problems.

Performs implementation and upgrade tasks for systems and networks under supervision.

Completes orders of vendor services designed and configured by senior team members.

Compiles data in support of equipment and user relocations or system migrations as well as capacity data to be used for planning.

Performs simple configuration changes to meet business requirements and documented preventative maintenance routines under supervision.

Also responds to level 3 & 4 change and problem requests with supervision.

Job Qualifications

Requires Associates degree; 1+ years experience with general business knowledge and any of the following: computers, computer networking, telecommunications, hardware/software support and prior experience supporting a larger number of users with respect to hardware, software applications, maintenance and operations and/or 1st level support; or any combination of education and experience, which would provide an equivalent background. Demonstrated knowledge of NGS Medicare Provider Contact Center Application (PIMS), NGS Medicare Provider Portal (CONNEX), and NGS IVR is highly preferred.

Once an offer is accepted, all external applicants are subject to a background investigation
and if appropriate, drug testing. Offers of employment shall be contingent upon
passing both the background investigation and drug testing (if required).

  • Current WellPoint associates: All referrals must be submitted through the formal
associate referral process on WorkNet. Official guidelines for the associate referral
program can be found in My HR.

  • WARNING : Please beware of phishing scams that promote work-at-home opportunities and may also pose as legitimate companies. Please be advised that a WellPoint recruiter will never ask you for a credit card or any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application on our web site.
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