Event Change Coordinator/NOC Technician Analyst
12 Month Contract to Hire
*Responsible for ticket management to ensure proper automated notification as well as manual email generation via template should the ticketing system be down. Adhers to all internal processes to ensure the correct fields are populated, needed information is captured, and that the workflow is executed accurately.
*Provides support for system development and participates in best practice implementation of all systems and processes.
*Contributes towards continuous process, systems, and people improvements across the team.
*Coordinates customer communications and special handling with the Technical Service Center (TSC) prior to maintenance beginning and during maintenence activities.
*Verifies readiness of network for maintenance by completing network health verification with network operating center (NOC) technician availability and customer impacts.
*Files all network alarms in maintenance folder to track true network impairments and problems.
*Tracks and monitors maintenance activities during implementation, noting any issues or alarms, and verifies the technicians are not having any implementation issues. Identifies issues during maintenance activities, or causes, for unsuccessful maintenance.
*Evaluates and analyzes maintenance data and provide input on improving performance during specific types of maintenance activities.
*Coodinates maintenance pre-checks in advance with all parties (requestors and implementors) to ensure materials, site access, contractors and others are in place.