NOC Technician Level III
Atomic Data - Minneapolis, MN

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Job Summary The Atomic NOC team plays a critical role in maintaining client satisfaction and resilient network operations NOC technicians maintain a constant awareness of Atomic and customer infrastructure in data centers around the world to guarantee the best service delivery possible NOC techs handle systems monitoring alert triage client requests and escalate issues to higherlevel resources as necessary NOC members will find themselves in an ideal position for learning a wide collection of technologies and candidates can look forward to crucial experience with Cisco gear Linux and Windows servers and the engineers who built the systems Must have the ability to communicate effectively with both technical staff and end users by providing exceptional client service skills Team members are self motivated and able to work with minimal supervision Essential Duties and Responsibilities Update and maintain alert response and knowledge base documentation Setup monitoring for network devices and servers Own escalations from Level I Level II support teams Own the responsibility of your tickets by ensuring statuses are kept current documentation is clear and issues are getting resolved Tickets must be updated in real time as events and actions occur Leadership and mentoring of NOC Level I and Level II team members Ability to work with telecom and ISP vendors to resolve remote connectivity issues Ability to communicate effectively and provide exceptional support with internal and external customers Proactive awareness for potential infrastructure issues and maintenance activities Policy enforcement of building and access card security Attends to obligations and supports other company initiatives as directed Skill Requirements Scale of 1 to 5 with 1 worked with in some manner 2 used skill on a regular basis 3 extensive experience 4 major resource 5 expert Skill Area Level Req Skill Area page2image7272 page2image7592 Level Req Skill Area page2image9920 page2image10240 Level Req Remote Access (VPN) 5 Email Filtering page2image16232 page2image16552 4 Customer Service page2image19072 page2image19392 4 Network Connectivity 45 IP Management 4 Problem Solving 5 Data Center Services 3 SAN Infrastructure page2image30056 page2image30376 3 Training page2image32856 page2image33176 2 Backups 2 Leadership 2 Organization (Time management) 4 Network troubleshooting 45 Project Management page2image43864 page2image44184 2 page2image45112 page2image45432 Communication page2image46664 page2image46984 4 page2image47912 page2image48232 Network Services (DNS event monitoring) 45 page2image52224 page2image52544 page2image53440 page2image53760 Qualifications Cisco CCENT Certification CCNA preferred 57 years of experience with Network Operations support in a professional environment Bachelor’s Degree in Networking and Systems Administration or equivalent work experience Willingness to work flexible schedules and support 24X7 operations autonomously Strong problem solving time management flexibility and communication skills Must have the ability to multitask organize and document many tasks at one time Physical Demands While performing the duties of this job the employee is regularly required to stand use hands to finger handle or feel reach with hands and arms and talk or hear The employee frequently is required to walk and stoop kneel crouch or crawl The employee is occasionally required to sit climb or balance The employee must frequently lift andor move up to 10 pounds and occasionally lift andor move up to 100 pounds Specific vision abilities required by this job include close vision depth perception and ability to adjust focus While performing the duties of this job the employee is regularly required to talk or hear The employee frequently is required to walk and sit The employee is occasionally required to stand use hands to finger handle or feel and reach with hands and arms Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is occasionally exposed to risk of electrical shock The noise level in the work environment is usually moderate Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed Our Culture With Atomic Datas servicecentered approach to business we are only as strong as the weakest link in our team Our clients have high expectations for our services and so expectations for our employees are even higher We’re a team of smart dedicated hardworking men and women that take pride in exceeding our client’s expectations at every turn Though we may work hard we love to play hard too Rewarding our employees is essential to maintaining our unrivaled service experience With benefits ranging from Minnesota Twins games monthly companyclient BBQs full health coverage 401K plans cellphone and Internet stipends on premise workout facilities to paid vacation and competitive salaries Atomic Data knows how to keep our people happy Integrity is the key to our success We do what we say CCENT, CCNA, Network Monitoring, Cisco Switches & Routers, Linux, and Windows
About this company
MAKING IT SERVE THE NEEDS OF BUSINESS. Whatever the size of your business, however complex your IT needs, Atomic Data can identify,...