Broadview Networks is the communications provider who pays as much attention to our customers’ satisfaction as we do their service. At Broadview, we are passionate about being counted on by our customers for providing solid communications solutions. Our customers trust us to recommend the best mix of services for their often-complex communications needs.
We are currently seeking a NOC Technician who will be responsible for maintaining network integrity and equipment monitoring across the entire Broadview Networks footprint.
Specific accountabilities include, but are not limited to:
Test, troubleshoot, and repair network circuits from (56k, T1, DS3, STS1, to OC48)
Identify and prioritize circuit repair issues in accordance with established procedures
Maintain vendor and carrier escalations and communication towards resolutions.
Provide fluid and informative reports to Upper Management during outage scenarios.
Maintain a working log of actions and testing completed during outage scenarios.
Providing Tier 2 and Tier 3 support to all internal customer facing repair agencies working customer specific problems on services provided over our network infrastructure
Knowledge of the ILEC, tariffs, trouble isolation and escalation procedures.
General knowledge of switching and network as it relates to the telecommunications industry.
Two year technical degree or equivalent experience
Functioning knowledge of Microsoft XP and it’s applications
Experience with Remedy systems applications and engineering databases.
Understanding network diagrams, schematics, manuals, circuit design layouts.
Strong remote and cooperative testing understanding and capabilities.
General capabilities in Remedy, Xpercom, all Microsoft applications.
Network maintenance, configuration, and surveillance abilities required with the following technologies and/or pieces of equipment:
Nortel DMS 500 Switch
Nortel (DLC) Remote Dial tone Terminal
Nortel IMAS DSLAM’s
Tellab’s DACS (5500 / 532l)
Cisco ATM (MGX) switches
Lucent OC48 – OLS systems
Lucent Anymedia Remote Dial tone Terminal
Lucent 5ESS Class 500 Switch
Meta Switch – Call Agent/Media Gateway
General understanding of SIP, VOIP, and TDM services.
Experience with 56k, T1, DS3, STS1, OC-X, functionality and troubleshooting
Ethernet First Mile applications and technology.
Turin/White Rock/Force 10 SONET mulitplexors.
CAC Navigator and Widebank
Broadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/V.
To apply for this position, e-mail your resume to email@example.com
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