NOC Technician
Broadview Networks 3.143 reviews - King of Prussia, PA

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Broadview Networks ranks 28th on the Information Week 500 list of top technology innovators and is the 65th largest privately held company in New York. We lead the industry in helping companies leverage various technologies, including our patented cloud-based platforms, to ensure business continuity.

Broadview Networks is a network-based communications and cloud services provider serving business customers nationwide. It provides the total solution for business communications, including local and long distance voice communications, premises-based and patented hosted VoIP systems, data services encompassing VPN- and MPLS-enabled applications, traditional telephone hardware, high-speed Internet services, a full suite of managed services, and a range of professional services. Broadview customers benefit from award-winning customer service, including a web-based account management tool and a primary point-of-contact for real-time, personal customer care.

Broadview ranks in the top 10 providers of business VoIP services, with over 100,000 business people relying on our OfficeSuite phone system every day. We consistently win awards for our innovative services, including recently being named Small and Medium Sized Business Service of the Year by an independent panel of judges from top-tier news outlets including ABC, Businessweek, Computerworld, eWeek, Financial Times, Forbes, FOX News, Network World, PC Magazine, and USA Today. Plus, we back up every customer and every service with award-winning customer service and support that is available 24X7X365.

Unlike other providers, OfficeSuite and our cloud computing services are incredibly easy to use for both employees and administrators. We provide full enterprise-grade services and unique features to companies nationwide. Our cloud services are incredibly flexible and can scale quickly as organizations change.

The Company is a control investment of MCG Capital Corporation (NASDAQ: MCGC). Its largest investors are MCG Capital, Baker Capital, and New Enterprise Associates.

We are currently seeking a NOC Technician who will be responsible for maintaining network integrity and equipment monitoring across the entire Broadview Networks footprint.

Specific accountabilities include, but are not limited to:
Test, troubleshoot, and repair network circuits from (56k, T1, DS3, STS1, to OC48)

Identify and prioritize circuit repair issues in accordance with established procedures

Maintain vendor and carrier escalations and communication towards resolutions.

Provide fluid and informative reports to Upper Management during outage scenarios.

Maintain a working log of actions and testing completed during outage scenarios.

Providing Tier 2 and Tier 3 support to all internal customer facing repair agencies working customer specific problems on services provided over our network infrastructure

Knowledge of the ILEC, tariffs, trouble isolation and escalation procedures.

General knowledge of switching and network as it relates to the telecommunications industry.

Two year technical degree or equivalent experience

Functioning knowledge of Microsoft XP and it’s applications

Experience with Remedy systems applications and engineering databases.

Understanding network diagrams, schematics, manuals, circuit design layouts.

Strong remote and cooperative testing understanding and capabilities.

General capabilities in Remedy, Xpercom, all Microsoft applications.

Network maintenance, configuration, and surveillance abilities required with the following technologies and/or pieces of equipment:

Nortel DMS 500 Switch

Nortel (DLC) Remote Dial tone Terminal


Tellab’s DACS (5500 / 532l)

Cisco ATM (MGX) switches

Lucent OC48 – OLS systems

Lucent Anymedia Remote Dial tone Terminal

Lucent 5ESS Class 500 Switch

Meta Switch – Call Agent/Media Gateway

General understanding of SIP, VOIP, and TDM services.

Experience with 56k, T1, DS3, STS1, OC-X, functionality and troubleshooting

Ethernet First Mile applications and technology.

Turin/White Rock/Force 10 SONET mulitplexors.

CAC Navigator and Widebank

Broadview Networks is an Affirmative Action / Equal Opportunity Employer M/F/H/V.

To apply for this position, e-mail your resume to

About this company
3.143 reviews
Broadview Networks is a network-based business communications provider serving customers nationwide with local and long-distance voice and...