NTD Call Center RN Rep
The Medical Center of Plano - Plano, TX

This job posting is no longer available on HCA Inc.

The HCA North Texas Division is opening a patient transfer call center which will be located on The Medical Center of Plano campus. The Patient Transfer Center RN is responsible for triage of patients to an appropriate HCA North Texas Division hospital through inpatient and ED transfers and direct admissions. The RN representative is responsible for providing callers with a telephone resource to the most appropriate healthcare service based on urgency and acuity of individual healthcare needs. Utilizing a computerized system of approved clinical protocols and health information, the RN representative will assess, educate and advise patients and their family members on health concerns, and provide safe, effective and appropriate disposition of care.

Qualifications

Position requirements include:
Graduate of an accredited school of Nursing; BSN preferred

Current active RN licensure in the state of TX

Minimum 3-5 years of RN experience in an acute care hospital ED, Critical Care or Stepdown unit required

Previous telephone triage experience a plus

Strong patient assessment skills

Working knowledge of EMTALA

Excellent verbal and written communication skills

Ability to work collaboratively with all members of the healthcare team

Ability to deal in an effective, positive manner with dissatisfied customers

Basic computer skills

Ability to work effectively with minimal supervision

Able to analyze information of a complex nature, organize and prioritize multiple complex tasks, problem solve and make decisions quickly.

HCA Inc - 23 months ago - save job - copy to clipboard
About this company
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Since opening our doors in 1975, The Medical Center of Plano has provided Plano and Collin County with superior healthcare. We've built our...