The HCA North Texas Division is opening a patient transfer call center which will be located on The Medical Center of Plano campus. The Patient Transfer Center RN is responsible for triage of patients to an appropriate HCA North Texas Division hospital through inpatient and ED transfers and direct admissions. The RN representative is responsible for providing callers with a telephone resource to the most appropriate healthcare service based on urgency and acuity of individual healthcare needs. Utilizing a computerized system of approved clinical protocols and health information, the RN representative will assess, educate and advise patients and their family members on health concerns, and provide safe, effective and appropriate disposition of care.
Position requirements include:
Graduate of an accredited school of Nursing; BSN preferred
Current active RN licensure in the state of TX
Minimum 3-5 years of RN experience in an acute care hospital ED, Critical Care or Stepdown unit required
Previous telephone triage experience a plus
Strong patient assessment skills
Working knowledge of EMTALA
Excellent verbal and written communication skills
Ability to work collaboratively with all members of the healthcare team
Ability to deal in an effective, positive manner with dissatisfied customers
Basic computer skills
Ability to work effectively with minimal supervision
Able to analyze information of a complex nature, organize and prioritize multiple complex tasks, problem solve and make decisions quickly.
HCA Inc - 19 months ago