Postmates Operations Manager
Postmates - New York, NY

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WHAT YOU NEED TO KNOW:

As Operations Manager, you will be responsible for managing the ever increasing number of independent contractors that serve as couriers on the Postmates platform. The day-to-day management of Postmates’ couriers is a demanding responsibility that requires a unique combination of hands-on management and supply chain logistics.

Candidates should have 3+ years experience working in operations, management, law enforcement or at an NGO. Together with the help of a Community Manager, the Operations Manager is ultimately responsible for the development, growth and success of Postmates in a new market.

WHAT YOU’LL BE DOING:

+ Manage day-to-day courier operations including payroll, disputes, technical support and scheduling
+ Recruit and train couriers on protocol, best practices and customer service
+ Analyze demand trends on a weekly basis and adjust supply scheduling
+ Monitor courier behavior and performance to manage the quality of the Postmates experience at scale
+ Build community within the courier fleet through events, content and day-to-day interactions
+ Provide meaningful feedback in the development of future processes and policies
+ Work with engineering to improve existing recruitment and management tools
+ Run deep analytics for recruiting and expansion
+ Work with City General Manager to manage P&L and courier payroll

WHAT WE’RE LOOKING FOR:

+ 3+ years of hands-on management experience
+ Strong communication skills
+ Scrappy, “get er’ done” attitude
+ Data-driven decision making
+ Comfortable working in a startup environment and participating in individual and group critiques
+ Appreciate complex problems
+ You want to change the world at least a little bit

THE BENEFITS:

+ Competitive salary with stock options
+ Get in on the ground floor and shape the strategic direction of the company
+ Comprehensive health plan with medical, dental and vision
+ Your choice of computer and other supplies
+ Awesome work environment at a company with a huge vision

HOW TO APPLY

Respond with the following:
+ Updated resume
+ List of personal references
+ A note about why you're interested in working with us
+ Salary expectations


Indeed - 15 months ago - save job - block
About this company
Postmates is a revolutionary same day urban logistics and delivery platform that enables individuals to have any product in the city...