National Account Executive
JPMorgan Chase - Salem, NH

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130003006

Job Description

Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE: JPM), we:

  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers. Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team!

About Chase Paymentech:
Chase Paymentech, a business unit of JPMorgan Chase within Card, Merchant Services and Auto Finance, is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. The company's proprietary platforms provide access to a wide variety of payment methods, such as credit cards, debit cards, prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments, Chase Paymentech promoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internet's largest brands, currently processing more than 50 percent of all Internet transactions. Offering secure payment solutions, improving cash-flow management, mitigating risk and accelerating funding - Chase Paymentech's consultative approach helps today's small and emerging businesses become tomorrow's industry leaders. On the Internet or at the point of sale, Chase Paymentech's unique combination of outstanding service, innovative solutions and financial strength offers sold benefits to companies both large and small.

The

National Account Executive

retains, manages and expands major merchant relationships. Manages a portfolio of merchant accounts, increasing revenue through cross-selling company products and services. Maintains strong relationships with key decision-makers within assigned accounts and the industry in order to ensure retention of all accounts. Acts as a transaction-processing consultant to assigned clients. Bids and re-negotiates merchant contracts. Other responsibilities include:

Directs the management of all account relationships within an assigned portfolio, typically through non-face to face communication channels, written and verbal. This includes negotiating contracts needed to meet retention and consulting goals. Management of assigned portfolio includes regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results.

Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area.

Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts.

Develops and implements educational programs designed to improve clients transaction processing performance.

Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems.

Manages communications with lines of business partners to ensure a unified account management strategy with client base.

Identifies and implements processes to reduce companies operating expense.

Qualifications

Knowledge of bankcard industry and procedures.

Knowledge of computer software systems including word processing and spreadsheets.

Ability to provide professional and interpersonal communication when interacting with others.

Ability to enhance revenue and market share through effective use of relationship management skills.

Knowledge of bankcard sales or support experience strongly preferred.

Ability to analyze and research to resolve issues.

Ability to effectively communicate both verbally and written with customer contacts.

Requirements:
Bachelors degree in business administration or other related field

Typically will have at least five years of experience within account management, sales or contract negotiations.

Knowledge of computer software systems including word processing, spreadsheets and databases

Ability to provide professional and interpersonal communication when interacting with others

Must be able to multi-task

Must be able to travel nationally up to 30% annually

Permanent and/or unrestricted authorization to work in the U.S. required

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.

Job

Relationship Management/Sales

Primary Location

US-NH-Salem-1 Northeastern Blvd / 30678

Organization

Card Services

Schedule

Full-time

Job Type

Standard

Shift

Day Job

Employee Status

Regular

Travel

Yes, 25% of the time

Corporate Brand

Chase

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About this company
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...