National Account Risk Control Consultant
Travelers - Chantilly, VA

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Solid reputation, passionate people and endless opportunities.

That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Hello and thank you for viewing this 'pipeline' job posting. Please note that there is currently no opening for this position. This particular posting has been created in an effort to help pre-identify candidates interested in being considered for future roles as they become available. By submitting your resume to this requisition, you are not formally applying for a position with Travelers, rather you are indicating an interest in being contacted when roles like this open.

SUMMARY:
Reports to the Director, National Accounts. Designs and oversees delivery of Risk Control services to assigned accounts and CSS clients country-wide. Manages expenses and responds to customer needs. Markets and sells Risk Control services. Works with Account Executives to acquire and retain National Accounts business. Provides technical advice and account information to underwriting business partners for risk assessment and analysis.

PRIMARY DUTIES:
Serve as resource to Account Executive in development of insurance deal and account retention strategies.

Consult with clients on strategies for controlling hazards to reduce or prevent losses. Influence clients to implement recommendations. Develop comprehensive plan for services to be delivered, appropriate resources to be used, and pricing approach. Negotiate with and manage client expectations to achieve appropriate balance between service and cost.

Design and document service specifications for assigned accounts. Ensure appropriate resources are available. Monitor and manage country-wide delivery of services to insure compliance with specifications and control of costs.

Maintain and cultivate relationships with existing clients. Serve as client contact for Risk Control service issues.

Build and maintain productive relationships with underwriting and service teams assigned to the business, with the broker/agent community, with Claim, with other Risk Control staff, and with clients.

Develop and document success stories relating to measurable reductions in loss frequency and/or severity.

Maintain current knowledge of regulatory environment and emerging safety issues. Apply knowledge of regulatory requirements in multiple states to design of service plans for National Accounts.

Apply the Safety Management System concepts in helping clients develop ongoing systems for continuous safety improvement.

Maintain current knowledge of Risk Control service products. Work with client on the application of Risk Control service products that will result in loss reduction and/or achieving client risk management goals.

May also perform functions of Risk Control Consultant as workloads demand.

Maintain timely, relevant communications with the Director, National Accounts.

COMMUNICATION SKILLS:
Negotiates effectively on price and service issues
Makes complex technical information and recommendations understandable and clear to audiences with varied levels of technical knowledge
Influences others to take action on recommendations
Listens effectively

OTHER:Analytical Skills:
Identifies loss trends and opportunities to apply Risk Control services
Applies Safety Management System concepts in helping clients develop systems for continuous safety improvement
Analyzes loss information to identify root causes

Business Knowledge:
Understands Commercial Lines insurance products
Fully understands Risk Control performance standards
Fully understands Risk Control service products
Knows and understands the business plans for each marketing business unit

Technical Expertise:
Maintains Certified Safety Professional or Assoc. In Risk Management designation
Has mastered Account Consultant Workstation and all relevant Risk Control computer systems applications for field engineers
Handles assignments in all lines and technical disciplines

Resource Management:
Makes sound judgments about appropriate service levels for customers
Effectively assesses resource requirements and manages deployment of resources in support of the customer
Continually assesses workload in light of business priorities; directs own efforts accordingly
Identifies methods for improving personal productivity

Customer Service:
Balances customer expectations and expense constraints
Builds credibility with internal and external customers
Creates customer satisfaction by Analyzing loss information to identify root causes and develop loss sensitive recommendations

Travelers is an equal opportunity employer. We actively promote a drug-free workplace.

Travelers - 23 months ago - save job - block
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About this company
40 reviews
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management. CWT is dedicated to helping companies of all...