National Bid Center Rep I
FedEx Office - Plano, TX

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Overview:

The National Bid Center Representative I provides customer service in printing/copying bid proposals, follow up, and project consultation including up-selling. The Representative provides accurate and timely support relating to project estimate/bidding for both customers and FedEx Kinko's Office and Print Services centers.

Responsibilities:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
  • Provide customer follow up and ask for customer business using applicable tools and established processes
  • Contribute to customer experience by providing project consultation which includes up-selling, offering various options, and ensuring the customer’s budget requirements are satisfied
  • Maintain various goals and service levels, such as, close rates, call statistics, and follow up times
  • Provide outstanding customer service via phone to both FedEx Office customers and team members
  • Enter all pertinent data into customer relationship management software program, and Order To Pay software program
  • Input pertinent information into customer databases
  • Assist with mentoring new team members
  • Build and maintain excellent working relationships with field team members in supported region by providing communication and assistance specific to bidding processes
  • Attend training or perform various functions in retail Office and Print Centers for ongoing training of new products and procedures
  • All other duties as needed or required

Qualifications:
  • High School Diploma or equivalent education
  • 2+ years of retail or customer service experience
  • 2+ years sales experience preferred
  • Proficient in Microsoft desktop applications
  • Experience with Adobe, MS Publisher or other desktop publishing software preferred
  • High level of organizational skills
  • Experience providing complex customer solutions in a sales or retail environment preferred
  • For new hires, must meet all FedEx Office employment qualifications in force at time of hiring, including successful passing of background check
  • For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS:
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
  • Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
  • Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
  • Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
  • Ability, on a consistent basis, to work within the appropriate level of independence

QUALITY DRIVEN MANAGEMENT (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
  • Suggests areas for improvement in internal processes along with possible solutions
  • Works with management to reduce company costs/wastes, to optimize profitability in areas of responsibility
  • Applies Quality concepts learned from training during daily activities
  • Supports FedEx Office’s Quality initiatives

FedEx Office - 12 months ago - save job - block
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